Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
JAMS Software

Technical Support Engineer

JAMS Software

. Respond to and resolve technical support tickets within defined SLAs.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
LinuxPythonServiceNowSQL

About the role

Key responsibilities & impact
  • Respond to and resolve technical support tickets within defined SLAs.
  • Diagnose and troubleshoot complex issues related to workload automation and system integrations.
  • Analyze, validate, transform, and reconcile environmental data during migration.
  • Ensure accuracy and integrity even when source and target platforms had partial compatibility.
  • Perform root cause analysis and implement preventive measures to reduce recurring incidents.
  • Collaborate with development teams to escalate and resolve bugs or system defects.
  • Participate in the on-call rotation to provide support for critical incidents.
  • Create and maintain scripts (PowerShell, Bash, Python) to automate routine tasks and improve efficiency.
  • Document solutions and contribute to the internal knowledge base for future reference.
  • Monitor system performance and proactively identify potential issues.
  • May assist with minimal solution engineering or product demos on an ad-hoc basis (limited time commitment).
  • Provide clear and professional communication with clients during issue resolution.

Requirements

What you’ll need
  • 4+ years experience in a technical support position, interacting directly with both customers and engineering teams.
  • Strong diagnostic and troubleshooting skills in enterprise environments.
  • Experience with data migrations
  • Proficiency in scripting languages: PowerShell, Bash, and Python.
  • Solid understanding of Windows and Linux operating systems.
  • Experience with SQL for data queries and troubleshooting.
  • Familiarity with ticketing systems (e.g., ServiceNow, Jira) and monitoring tools.
  • Excellent communication skills for explaining technical concepts to non-technical stakeholders.
  • Ability to work under pressure and prioritize multiple incidents effectively.

Benefits

Comp & perks
  • 100% remote work environment with colleagues around the globe
  • Competitive benefits
  • 401k program and employer match
  • Flexible PTO
  • Paid Holidays

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingdata migrationscriptingPowerShellBashPythonSQLWindows operating systemLinux operating systemroot cause analysis
Soft Skills
communicationdiagnostic skillsproblem-solvingcollaborationtime managementability to work under pressureprioritization