Experience Manager

Jamestown

iCandy Experience Manager overseeing daily venue operations and guest experience at a premium attraction in NYC. Leading team, managing finances, and ensuring service excellence.

Posted 6/2/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $105,000 per yearWebsite

About the role

Key responsibilities & impact

The iCandy Experience Manager is responsible for the daily venue operations, including guest experience, team leadership, and financial management.
Implement strategic planning, ensure the flawless execution of operations, and uphold the venue’s standards for luxury and service excellence.
Champion a culture of excellence, ensuring every guest interaction is personalized and meaningful.
Oversee day-to-day venue business ensuring all directives are executed with precision and excellence.
Ensure the venue is consistently in compliance with all local, state, and federal health and safety regulations.
Support strategic plans to establish iCandy as a top-tier attraction and retail business in NYC.
Responsible for labor management, implementing staffing schedules, and daily business reporting.
Collaborate with the GM and Marketing team to elevate the iCandy brand through the in-store execution of excellent customer service and guest interaction.

Requirements

What you’ll need

Bachelor’s degree in Business Administration or similar field preferred
Minimum 5+ years of high volume store manager or senior operations management experience in retail, hospitality, or venue management
Proven success managing high-volume retail or destination properties with premium guest service standards.
Strong leadership, organizational, and communication skills.
Excellent financial acumen and experience managing budgets, revenue forecasts, and cost controls.
Proficient in venue software platforms, POS Systems, Microsoft Office, and CRM tools.
Ability to work flexible hours, including evenings, weekends, and holidays.
Multilingual skills are a plus.
Must be able to stand and walk for extended periods and lift up to 50 lbs.
Willingness to work 50+ hours per week as needed for events and venue needs.

Benefits

Comp & perks

Health insurance
Paid time off
Flexible work hours
Professional development opportunities
Bonuses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial managementbudget managementrevenue forecastingcost controlvenue operationsguest experience managementstaffing managementhigh-volume retail managementoperations managementcustomer service excellence

Soft Skills

leadershiporganizational skillscommunication skillsstrategic planningteam collaborationflexibilitymultilingual skillsattention to detailproblem-solvingcustomer interaction

Certifications

Bachelor’s degree in Business Administration