Jambrina CPA, Accounting and Tax Advisors

Junior IT Help Desk Technician

Jambrina CPA, Accounting and Tax Advisors

full-time

Posted on:

Location Type: Hybrid

Location: Santa Cruz de la Sierra • Bolivia

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Job Level

Junior

Tech Stack

AWSCloudCyber SecurityEC2JavaScriptPython

About the role

  • Monitor IT support tickets with external vendors and ensure clear, effective communication and handoffs between regional and global IT support teams
  • Assist with software integrations to ensure smooth deployment across systems
  • Manage and troubleshoot issues related to Office productivity tools (Word, Excel, PowerPoint, Outlook)
  • Support cloud-based environments, particularly AWS services (EC2, S3, IAM, etc.)
  • Collaborate with the Sales Manager to align technical support with business objectives
  • Document technical procedures, solutions, and user guides
  • Contribute to projects involving AI tools and basic programming tasks
  • Maintain a high level of customer service and communication with internal teams
  • Assist in delivering basic cybersecurity training to new and existing employees
  • Help ensure company data is stored and organized according to established naming and security standards
  • Provide basic support for AI-based tools and platforms used by the business
  • Assist IT and development teams in: Testing AI-enabled features, Supporting automation tools and workflows, Monitoring system behavior and performance, Help users understand and adopt new AI-driven solutions, Help document workflows, system changes, and technical procedures

Requirements

  • Associate degree or technical training in Information Technology, Computer Science, or a related field (or equivalent experience)
  • 1–2 years of experience in technical support or IT help desk roles
  • Strong knowledge of Microsoft Office Suite
  • Hands-on experience with AWS cloud services
  • Familiarity with AI concepts and ability to support related tools
  • Basic programming skills (Python, JavaScript, or similar)
  • Excellent problem-solving and communication skills
  • Ability to work independently and as part of a team
  • Strong organizational skills and attention to detail
  • English intermediate or above
Benefits
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AWSPythonJavaScripttechnical supportsoftware integrationtroubleshootingcybersecurityAI toolsOffice productivity toolsdocumentation
Soft Skills
communicationproblem-solvingorganizational skillsattention to detailteamworkindependencecustomer service
Certifications
Associate degree in Information Technologytechnical training in Computer Science