Junior IT Help Desk Technician

Jambrina CPA, Accounting and Tax Advisors

Junior IT Help Desk Technician supporting sales administration with technical support and troubleshooting. Collaborating with the Sales Manager and assisting in software integrations and IT operations.

Posted 4/14/2026full-timeSanta Cruz de la Sierra • 🇧🇴 BoliviaJuniorWebsite

Tech Stack

Tools & technologies

AWSCloudCyber SecurityEC2JavaScriptPython

About the role

Key responsibilities & impact

Monitor IT support tickets with external vendors and ensure clear, effective communication and handoffs between regional and global IT support teams
Assist with software integrations to ensure smooth deployment across systems
Manage and troubleshoot issues related to Office productivity tools (Word, Excel, PowerPoint, Outlook)
Support cloud-based environments, particularly AWS services (EC2, S3, IAM, etc.)
Collaborate with the Sales Manager to align technical support with business objectives
Document technical procedures, solutions, and user guides
Contribute to projects involving AI tools and basic programming tasks
Maintain a high level of customer service and communication with internal teams
Assist in delivering basic cybersecurity training to new and existing employees
Help ensure company data is stored and organized according to established naming and security standards
Provide basic support for AI-based tools and platforms used by the business
Assist IT and development teams in: Testing AI-enabled features, Supporting automation tools and workflows, Monitoring system behavior and performance, Help users understand and adopt new AI-driven solutions, Help document workflows, system changes, and technical procedures

Requirements

What you’ll need

Associate degree or technical training in Information Technology, Computer Science, or a related field (or equivalent experience)
1–2 years of experience in technical support or IT help desk roles
Strong knowledge of Microsoft Office Suite
Hands-on experience with AWS cloud services
Familiarity with AI concepts and ability to support related tools
Basic programming skills (Python, JavaScript, or similar)
Excellent problem-solving and communication skills
Ability to work independently and as part of a team
Strong organizational skills and attention to detail
English intermediate or above

Benefits

Comp & perks

Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AWSPythonJavaScripttechnical supportsoftware integrationtroubleshootingcybersecurityAI toolsOffice productivity toolsdocumentation

Soft Skills

communicationproblem-solvingorganizational skillsattention to detailteamworkindependencecustomer service

Certifications

Associate degree in Information Technologytechnical training in Computer Science