Customer Experience and Strategy Lead
Handshake
SQL
Job Level
JuniorMid-Level
Tech Stack
SQL
About the role
- Manage feature development from concept to launch, then make live optimizations based on analysis and player feedback to further improve performance
- Monitor the market to identify best practices and ensure best-in-class execution in our game
- Utilize game data, competitive research, and player feedback to formulate new feature ideas
- Write specifications and wireframe features
- Set, then deliver, business goals for new features
- Develop test plans for new features, including forming hypotheses, variant configurations, and quantitative success criteria
- Analyze and report on game feature performance, from high-level KPIs to deep dives into specific game systems and mechanics
- Present product updates, KPIs, and other analysis to everyone from executives to the full game team
Requirements
- 2-4 years experience in product management, ideally on Free-to-Play mobile puzzle games
- Strong quantitative and analytical skills - the ability to derive conclusions from data and clearly communicate findings is critical
- Experience shipping features with a goal-oriented mindset and the ability to communicate clear requirements and objectives to a cross-functional team
- Collaborative personality
- Ability to work independently and manage multiple concurrent projects from concept to completion
- Strategic thinker, well-versed in conducting market research and applying sophisticated frameworks to decision making
- Excellent written and oral communication skills
- Strong organizational skills and attention to detail
- Passion for mobile puzzle games
- Bachelor’s Degree, ideally in mathematics, business analytics, or a related field
- Experience writing SQL queries and distilling complex analysis into actionable insights
- Experience working on games based on well-known franchises
- Strong knowledge of Disney or related brands
