iTMethods Inc.

Technical Consultant

iTMethods Inc.

contract

Posted on:

Location Type: Remote

Location: Remote • 🇨🇦 Canada

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Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudPython

About the role

  • Engage directly with business and technical stakeholders, leading discovery, requirements gathering, research, and solution workshops
  • Design and implement Jira, Confluence, and JSM configurations (workflows, permissions, custom fields, SLAs, knowledge bases, service portals)
  • Strong understanding of the broader Atlassian ecosystem and how integrated capabilities work together, including Atlassian Org Administration, Atlassian Guard, Assets, Plans, Analytics and related platform features
  • Lead and execute end‑to‑end Atlassian migrations and consolidations from Data Center to Cloud, including planning, environment prep, testing, cutover, and post‑migration stabilization
  • Develop and maintain automations using native automation and ScriptRunner, plus integrations using Python and Atlassian REST APIs
  • Advise on and implement AI‑enabled improvements (e.g., knowledge management, support workflows, or AI tools such as Rovo or related assistants) to enhance productivity and user experience
  • Assess, recommend, and configure Marketplace apps within Atlassian Cloud and Data Center constraints
  • Support pre-sales activities through solution design input, scope definition, assumptions, and high-level estimates
  • Provide best‑practice guidance, documentation, and knowledge transfer to internal teams and customers

Requirements

  • Post-secondary / University degree in Technology or equivalent
  • 5+ years of hands‑on Atlassian administration and consulting with Jira, Confluence, and JSM in mid‑to‑large environments
  • Proven experience with both Data Center and Cloud, including at least one significant Jira/Confluence/JSM migration from Data Center (or Server) to Cloud
  • Strong customer‑facing communication skills, able to translate business needs into technical solutions and present recommendations to non‑technical stakeholders
  • Demonstrated ability to work independently, own deliverables end‑to‑end, and presenting solutions to customers
  • Advanced automation and scripting skills using ScriptRunner (or similar) and Atlassian automation, plus practical experience with Python and Atlassian REST APIs
  • Experience applying AI tools in consulting or delivery work (inside or outside Atlassian), such as AI‑driven knowledge, support, or workflow optimization
  • Ability to manage multiple concurrent engagements and operate effectively in ambiguous environments
  • Atlassian certifications (Cloud-focused preferred)
  • Experience in cloud infrastructure like AWS and Azure
  • Experience in building custom solutions with Atlassian Forge
  • Strong written and spoken English language skills.
Benefits
  • Flexible work environment
  • Competitive compensation
  • Culture – One team environment founded on respect and collaboration where we do not take shortcuts and are customer obsessed

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Atlassian administrationJiraConfluenceJSMData CenterCloudScriptRunnerPythonAtlassian REST APIsAI tools
Soft skills
customer-facing communicationindependent worksolution presentationrequirements gatheringstakeholder engagementdocumentationknowledge transferproblem-solvingorganizational skillsadaptability
Certifications
Atlassian certifications