Serve as the connective tissue across engineering, product, and customer success teams: driving clarity, alignment, and accountability on cross-functional programs and initiatives
Lead incident response coordination for production and platform issues — managing communication across teams during active incidents, driving post-incident reviews, and translating learnings into durable process and runbook improvements
Define, document, and continuously mature on-call processes and support escalation workflows; ensure on-call responsibilities are clearly owned, well-documented, and consistently followed
Provide regular, clear status reporting to engineering leadership and business stakeholders — translating technical detail into actionable executive narratives
Identify and manage cross-team dependencies and sequencing risks; maintain a clear picture of program health and communicate it proactively to all relevant stakeholders
Partner with engineering leads to define operational KPIs and OKRs; use metrics to drive decision-making and surface risks early
Drive continuous improvement of SDLC practices, delivery tooling, and operational processes across the organization

Requirements

3+ years of experience in technical program or project management in a software or platform environment
Experience owning or coordinating incident intake, triage, and response workflows, post-incident reviews, and on-call process documentation
Strong cross-organizational communication and influence skills — with proven experience driving process change and establishing programs, ceremonies, and operational workflows from the ground up
Strong experience with Jira and GSuite required; experience administering and restructuring a Jira instance for engineering teams strongly preferred
Must be a US citizen living within the United States

Benefits

Medical/Dental/Vision
Employee Premiums are 100% Company Paid
Life Insurance
Flexible Work Hours
Unlimited Paid Time Off (PTO) with federal government holidays
Competitive Compensation
401k
Company Stock Options
Home Office Setup Budget
Reimbursement for approved trainings and subscriptions
Conferences (travel, lodging, and fees)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical program managementproject managementincident response coordinationon-call process documentationSDLC practicesoperational KPIsOKRsmetrics-driven decision-making

Soft Skills

cross-organizational communicationinfluence skillsprocess change managementstakeholder communicationclarity and alignment