Senior Operations Specialist

iSchool

Senior Operations Specialist for an EdTech company analyzing operational data and improving processes. Driving operational excellence through data insights and strategic decision-making.

Posted 7/26/2026full-timeNasr City • 🇪🇬 EgyptSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data analysis, operational reporting, and performance improvement, utilizing advanced tools and methodologies to drive efficiency and accuracy in operational processes. Proficient in collaborating with cross-functional teams to enhance reporting standards and business outcomes.

Highest-signal resume keywords

Data AnalysisOperational ReportingMicrosoft ExcelPower BIRoot Cause Analysis

ATS Keywords

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Hard Skills

Data AnalysisOperational ReportingKPI TrackingRoot Cause AnalysisData VisualizationAdvanced Excel FunctionsAutomationPerformance MetricsForecastingCapacity Planning

Soft Skills

Analytical ThinkingProblem-SolvingAttention to DetailOrganizational SkillsCommunication Skills

Tools & Technologies

Microsoft ExcelGoogle SheetsPower BILooker StudioTableauAI Tools

Industry Keywords

Business OperationsOperational ExcellencePerformance ReportingData IntegritySOP Compliance

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Analyze operational data to identify trends, performance gaps, and improvement opportunities.
Develop, maintain, and automate operational reports, dashboards, and KPI trackers.
Monitor daily, weekly, and monthly operational performance and present actionable insights to management.
Ensure the accuracy, consistency, and integrity of operational data across reports and systems.
Track and analyze key operational metrics, providing recommendations to improve productivity, quality, and efficiency.
Perform root cause analysis to investigate operational issues and propose data-backed solutions.
Utilize AI tools, automation, and reporting technologies to improve operational workflows and reduce manual effort.
Review operational processes and recommend improvements based on data analysis and performance trends.
Support forecasting, capacity planning, and resource allocation using operational data.
Collaborate with cross-functional teams to improve reporting standards, operational performance, and business outcomes.
Handle operational escalations while ensuring compliance with SOPs and internal quality standards.
Maintain comprehensive documentation of reports, dashboards, processes, and operational analyses.

Requirements

What you’ll need

Bachelor's degree in Business Administration, Statistics, Data Analytics, Information Systems, or a related field.
3+ years of experience in Operations, Business Operations, Data Analysis, Reporting, or Operational Excellence.
Strong experience working with operational KPIs, dashboards, and performance reporting.
Advanced proficiency in Microsoft Excel or Google Sheets, including Pivot Tables, Power Query, XLOOKUP, INDEX/MATCH, advanced formulas, dashboards, and data visualization.
Experience with BI and reporting tools such as Power BI, Looker Studio, Tableau, or similar is highly preferred.
Experience using AI tools to automate reporting, streamline workflows, and improve operational efficiency.
Strong analytical thinking with the ability to interpret complex datasets and transform them into actionable recommendations.
Excellent problem-solving and root cause analysis skills.
High attention to detail and commitment to data accuracy.
Strong organizational, communication, and stakeholder management skills.
Ability to manage multiple priorities in a fast-paced environment.

Benefits

Comp & perks

Competitive Salary.
Performance-Based Incentives & Bonuses.
Medical Insurance.
Learning & Development Opportunities.
Career Growth in a fast-paced EdTech environment.