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iSchool

Customer Experience Specialist

iSchool

Customer Excellence Specialist at iSchool ensuring smooth customer experiences by monitoring and improving chatbot interactions. Collaborating with teams to enhance overall customer journey online.

Posted 7/26/2026full-timeNasr City • 🇪🇬 EgyptJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in monitoring and optimizing chatbot performance, ensuring accurate responses, and enhancing the customer journey through data analysis and collaboration with cross-functional teams.

Highest-signal resume keywords
Chatbot ManagementCustomer Experience AnalysisData AnalysisCommunication SkillsProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Chatbot TestingWorkflow DocumentationCustomer Support ToolsFAQ UpdatesPerformance Tracking
Soft Skills
Attention to DetailCollaboration
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Customer ExperienceCustomer ExcellenceOperationsQuality

About the role

Key responsibilities & impact
  • Monitor the chatbot and make sure it is working properly every day.
  • Test chatbot conversations and fix any issues or broken flows.
  • Update chatbot responses and FAQs to keep information accurate and up to date.
  • Analyze customer interactions to identify common questions and improvement opportunities.
  • Work closely with the Product, Marketing, and Customer Support teams to improve the chatbot experience.
  • Track chatbot performance and customer feedback to recommend improvements.
  • Ensure customers can easily reach a support agent when needed.
  • Document chatbot workflows and any updates or changes.
  • Help improve the overall customer journey across our website.

Requirements

What you’ll need
  • Bachelor's degree in Business, Marketing, Operations, or a related field.
  • 2+ years of experience in Customer Experience, Customer Excellence, Operations, Quality, or a similar role.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills in English.
  • Comfortable working with data and reports.
  • High attention to detail.
  • Experience with chatbots, customer support tools, or knowledge bases is a plus.

Benefits

Comp & perks
  • Compatible Salary.
  • Incentives and Bonuses.
  • Medical Insurance.
  • Learning & Development Opportunities.