Presales Support Intern
iSchool
internship
Posted on:
Location Type: Remote
Location: Egypt
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Job Level
About the role
- Assist parents and students in joining their trial session (Zoom/Platform support)**
- Solve basic technical issues (audio, camera, login issues)**
- Act as a bridge between tutor and parent if any issue occurs**
- Respond to parents' booking questions**
- Ensure smooth session start & follow-up when needed**
- Maintain high attendance & positive experience rate
Requirements
- Intermediate English (spoken & written)**
- Comfortable speaking with US & Canadian customers**
- Good communication & problem-solving skills**
- Calm under pressure**
- Basic technical knowledge (Zoom, browsers, internet troubleshooting)**
- Available for midnight shift (aligned with North America time zones)
- Experience in customer support**
- Experience in EdTech**
- Experience handling international clients
Benefits
- Paid Internship (Competitive Night Shift Allowance)**
- Direct exposure to EdTech & international operations**
- Performance-based growth opportunities**
- Certificate of Completion after internship**
- Possibility of full-time employment based on performance**
- Structured training & mentorship**
- Experience working in a fast-growing international company
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportinternet troubleshootingaudio troubleshootingcamera troubleshootinglogin issue resolution
Soft Skills
communication skillsproblem-solving skillscalm under pressurecustomer serviceinterpersonal skills