Customer Success Manager

• Work with your team, project managers, sales & marketing, and the hospital to successfully deploy the current product and service offerings per the contract.
• Maintain existing products and interfaces that need fixing/improvements, escalating where necessary, and ensuring the proper documentation has been updated both internally and to the customer.
• Leave a major impression during the implementation process, being a major stakeholder in the development and improvement of the products.
• Work committed tickets weekly from the ticket management system (AZURE) to completion.
• Participate in the planning, creation and grooming of project deliverable tickets.
• Deploy contracted software systems according to current standards and processes.
• Update documentation, where applicable, on final deployment to production systems.
• Help create documentation where needed to standardize processes.
• Grow relationships with existing client base, displaying empathy and integrity.
• Provide feedback to internal teams on customer feedback and challenges.
• Participate in weekly status update calls, providing technical expertise in the IPeople delivery process.
• On Call rotation may be required.

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