Business Analyst, Customer-Facing Team
IntraFi
full-time
Posted on:
Location Type: Hybrid
Location: Arlington • Virginia • United States
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About the role
- You will be a key member of our Product Delivery Team, leading the team’s development efforts to support our existing customer-facing applications and develop new solutions to meet the diverse needs of a growing network of customers.
- You will be responsible for determining the application requirements needed to enhance the experience of our customers.
- You will act as a liaison between functional/technical stakeholders and your development team (in-house and/or off-shore), and you will lead the analysis on how IntraFi’s customer-facing applications and processes can be improved to meet current and future business needs.
- You will also provide agile and project management best practices to your team and lead key agile ceremonies as a scrum master.
- Collaborate with high-performing IT teams in a dynamic, entrepreneurial environment focused on automation, innovation, and technical excellence.
- Lead feature development from concept through deployment by defining project charters, creating and socializing story maps, refining UI/UX requirements, detailing technical specifications, and developing roll-out strategies to ensure smooth and successful releases.
- Manage multiple concurrent initiatives by seamlessly shifting between activities such as gathering functional requirements, addressing production issues, and supporting active development efforts.
- Resolve cross-team requirement conflicts by proactively identifying misalignments, clarifying ambiguities, and facilitating constructive discussions among stakeholders across internal and offshore product teams.
- Conduct independent functional analyses for new projects and translate complex business needs into clear functional and system requirements, contributing directly to scalable and supportable solution designs.
- Provide reliable on-call production support, ensuring system availability and prompt issue resolution to minimize downtime and protect the user experience.
- Facilitate meetings that bring diverse perspectives together, guide productive conversations, and communicate effectively with both technical and non-technical audiences to maintain alignment and momentum.
- Act as a key contributor throughout the software development lifecycle by ensuring project deliverables are well-documented, meet business and technical requirements, and comply with organizational policies and quality standards.
- Leverage generative AI tools to improve collaboration, assist with documentation, and support research or troubleshooting efforts where appropriate.
Requirements
- Experience with artificial intelligence (AI) tools to optimize workflows, problem-solving, and productivity.
- Extensive experience with business analysis (5+ years).
- Demonstrated success leading development teams within an agile framework, with experience tracking and removing impediments.
- Experience with working in a fast-paced software development environment leveraging continuous delivery, infrastructure as code, and automated testing.
- Exceptional written and oral communication skills, sufficient to communicate effectively with nontechnical and technical business clients and teams.
- Ability to independently define requirements, acceptance criteria, and functional designs for complex IT systems.
- Experience working with user flows, functional wireframes, storyboards, mockups, prototypes, user personas, scenarios, and other UX deliverables.
- Excellent analytical and problem-solving skills.
- Experience working in a production support environment, particularly one with rapid response requirements.
- Oracle PL/SQL skills preferred.
- Experience working with AWS technologies preferred.
- Familiarity with agile toolchains including Jira, Bitbucket, and Confluence preferred.
- Bachelor’s degree in computer science, engineering, finance or business, or equivalent experience in software production or programming.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
artificial intelligencebusiness analysisagile developmentcontinuous deliveryinfrastructure as codeautomated testingOracle PL/SQLAWSUI/UX designfunctional requirements
Soft Skills
communicationproblem-solvinganalytical skillsleadershipcollaborationfacilitationadaptabilityindependenceteam managementstakeholder engagement