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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management, contract negotiation, and account growth strategies, with a strong understanding of the digital and software development landscape. Proficient in leveraging AI and CRM tools to enhance customer engagement and meet sales targets.
Highest-signal resume keywords
Client Relationship ManagementContract NegotiationAccount Growth StrategiesCRM ProficiencyPresentation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementSales ForecastingRFP ResponseIT Proposal DevelopmentUnderstanding Software Development Requirements
Soft Skills
Listening SkillsCommunication SkillsCollaboration Skills
Tools & Technologies
CRM SoftwareAI Tools
Industry Keywords
Digital LandscapeSoftware DevelopmentCommercial ContractsClient StakeholdersSales Quotas
About the role
Key responsibilities & impact- Develop the existing business & meet annual revenue growth targets
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
- Work jointly with delivery counterparts and ensure value is being delivered to the customer
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issues escalations as needed
Requirements
What you’ll need- Experience in a customer facing account management role or have the aptitude to perform the role
- Strong client relationship management experience particularly with senior stakeholders
- Good understanding of today’s digital, AI & software development landscape
- Experience in understanding software development requirements and having the ability to develop winning IT proposals
- Must have very strong listening and presentation skills
- Experience working with & understanding of commercial contracts
- Successful experience in RFP responses and successful sales pitches
- Ability to work collaboratively with project managers, technical engineers and architects
- Knowledge & experience of using a CRM
- Be willing to learn new techniques and follow account management standards
- Be able to leverage AI to help with account growth
Benefits
Comp & perks- Health insurance
- Remote work options
