Intetics

Backend Engineer

• **What You’ll Do**
• - You will work with founders, multiple members of the R&D team, and the engineering team to develop new, experimental technologies.
• - The core responsibility is to develop our new to market, AI-driven vulnerability intelligence platform and data feed. Take ownership of design, implementation, and deployment in conjunction with the R&D team.
• - Collaborate with cross-functional teams across the globe, each working in different technology stacks.
• - Build scalable backend systems using Python (Django) and MySQL or SingleStore.
• - Develop dynamic and responsive user interfaces with TypeScript, React and Tailwind.
• - Investigate and incorporate emerging trends in cybersecurity into product ideas.
• - Write clean, maintainable, and well-tested code.
• - Participate in architectural discussions and code reviews.

Senior Full-Stack Engineer – Python, React.js

Support Engineer

• - Help customers through answering their toughest technical questions
• - Provide technical support to customers using email, chat, and Zoom
• - Handle multiple concurrent issues with varying severity, making sure that they are responded to within the established SLAs
• - Focus on accelerating investigations and minimizing support ticket resolution times via live Zoom calls
• - Troubleshoot logs to identify error/exceptions and their root cause
• - Act as Incident Commander during service incidents and maintain updates on the Status page
• - Keep updated on the latest features on the platform
• - Collaborate internally and improve team processes that can lead to greater efficiency and a better customer experience
• - Create support knowledge base articles, enablement resources, or automation workflows for commonly faced issues
• - Help customers realize the value with exceptional technical support
• - Communicate customer needs and provide product feedback to product management and engineering
• - Participate in internal projects and initiatives
• - Working hours will be on US Eastern, UK/GMT, or APAC:
• - 1st position: work hours 9:00 - 18:00 in UK time zone
• - 2nd position: work hours 9:00 - 18:00 in US EAST time zone

Technical Support Engineer L1 – L3

• Work as part of an agile team to contribute to product features from inception to delivery and beyond
• Investigation of issues and provisioning of fixes as required
• Collaborate to help design systems including creation of RESTful APIs
• Develop in a TDD environment and use it routinely in your daily coding
• Write high quality, maintainable code
• Support the software your team build including taking part in deployment and monitoring
• Learn new technologies as required
• Integrating services into AWS and using automating scripting languages
• Proactively strive for continual improvement of processes and tool

Senior Full-Stack Engineer – Python, React.js

Technical Support Engineer L1 – L3

Middle/Senior Java Developer