L2 / L3 Support Engineer

Intetics

L2/L3 Support Engineer investigating production incidents and supporting enterprise analytics solutions. Working with Power BI, ETL platforms, and GIS technologies in an international environment.

Posted 7/26/2026full-timeRemote • 🇺🇦 UkraineMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in L2/L3 production support, with strong capabilities in Microsoft Power BI, ETL processes, and root cause analysis. Proficient in monitoring system performance and collaborating with cross-functional teams to resolve issues effectively.

Highest-signal resume keywords

L2/L3 Production SupportMicrosoft Power BIETL Data IntegrationRoot Cause AnalysisMonitoring Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

L2/L3 Production SupportETL Data IntegrationRoot Cause AnalysisPerformance OptimizationData Quality Troubleshooting

Soft Skills

Strong CommunicationDocumentation Skills

Tools & Technologies

Microsoft Power BIAzure Data FactoryArcGISQGISMicrosoft Fabric

Industry Keywords

SLA-Driven SupportGIS PlatformsSpatial Data ServicesData Integration ProcessesTechnical Documentation

Tech Stack

Tools & technologies

AzureETL

About the role

Key responsibilities & impact

Investigate and resolve L2/L3 production incidents.
Support Power BI datasets, gateways, semantic models, and dashboard environments.
Troubleshoot ETL pipelines, data integration processes, and data quality issues.
Support GIS platforms and spatial data services.
Perform root cause analysis and implement long-term solutions.
Monitor system performance and proactively identify potential issues.
Support software releases, patches, and platform upgrades.
Maintain technical documentation, runbooks, and knowledge base articles.
Collaborate with business users and engineering teams to ensure timely issue resolution.

Requirements

What you’ll need

Experience providing L2/L3 production support.
Strong knowledge of Microsoft Power BI.
Experience supporting ETL or data integration platforms.
Experience performing root cause analysis and troubleshooting production environments.
Knowledge of monitoring tools and performance optimization.
Experience working within SLA-driven support processes.
Strong communication and documentation skills.
**Nice to Have:**
Experience with Microsoft Fabric.
Experience supporting ArcGIS or QGIS environments.
Experience with Azure Data Factory.
Experience supporting enterprise analytics or data platform solutions.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Intetics Website LinkedIn All Job Openings 501 - 1000 employees Founded 1995 💼 Consulting 🏥 Healthcare 📦 Logistics Consulting
Healthcare
Logistics Intetics is an innovative company providing custom software development services, specializing in AI and machine learning solutions. They offer Remote In-Sourcing® to build expert teams for software engineering and data processing projects, along with advanced tools like TETRA™ for software quality assessment. Intetics aims to empower businesses by leveraging high-quality data and integrating modern technologies across various industries, including healthcare, finance, and more. L2 / L3 Support Engineer 🔥 0 minutes ago 🇺🇦 Ukraine – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Azure ETL Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Investigate and resolve L2/L3 production incidents.
Support Power BI datasets, gateways, semantic models, and dashboard environments.
Troubleshoot ETL pipelines, data integration processes, and data quality issues.
Support GIS platforms and spatial data services.
Perform root cause analysis and implement long-term solutions.
Monitor system performance and proactively identify potential issues.
Support software releases, patches, and platform upgrades.
Maintain technical documentation, runbooks, and knowledge base articles.
Collaborate with business users and engineering teams to ensure timely issue resolution. 🎯 Requirements
Experience providing L2/L3 production support.
Strong knowledge of Microsoft Power BI.
Experience supporting ETL or data integration platforms.
Experience performing root cause analysis and troubleshooting production environments.
Knowledge of monitoring tools and performance optimization.
Experience working within SLA-driven support processes.
Strong communication and documentation skills.
**Nice to Have:**
Experience with Microsoft Fabric.
Experience supporting ArcGIS or QGIS environments.
Experience with Azure Data Factory.
Experience supporting enterprise analytics or data platform solutions. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Helpdesk Specialist – Technical Support, Operations 🕒 June 22 ELVTR 51 - 200 💼 Consulting 📣 Marketing 📚 Education Website LinkedIn All Job Openings Technical Support Specialist managing requests in a fast-paced environment. Responsible for improving operational workflows using automation and CRM tools at ELVTR. 🇺🇦 Ukraine – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer IT Support Engineer L2/L3 – BPMS System 🕒 May 25 Київстар 1001 - 5000 📡 Telecommunications Website LinkedIn All Job Openings IT Support Engineer for Kyivstar.Tech managing BPMS systems. Involved in DevOps culture and developing automation skills in a modern IT environment. 🇺🇦 Ukraine – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇺🇦 Ukrainian Required Docker Linux SQL View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs