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Member Support Coordinator
Interwell HealthMember Support Coordinator serving as first contact for patients and providers in healthcare support. Handling inquiries, resolving issues, and collaborating across departments at Interwell Health.
About the role
Key responsibilities & impact- Handle inbound calls in a high-volume environment supporting SLA objectives
- Field clinical referrals, consent forms, or general inquiries routed to our Member Support Inbox and/or SharePoint
- Provide high quality service and support to callers, ensuring their needs are met efficiently and effectively from start to finish.
- Display professionalism, compassion, empathy, and active listening to understand caller needs and offer suitable solutions
- Collaborate across departments with internal clinical and non-clinical colleagues to ensure seamless care and service delivery, influencing positive member outcomes.
- Works well with fellow team members and actively contributes to team goals.
- Opportunities to assist with various projects
Requirements
What you’ll need- Minimum of 1 year of customer service or administrative support experience; healthcare or inbound contact center experience preferred
- Excellent verbal and written communication skills
- Strong problem-solving ability in a fast-paced setting
- Effective multi-tasking and time management for prompt responses
- Demonstrates adaptability and resilience, maintaining a positive, solution-oriented approach in a fast-paced and evolving environment.
- Adaptable and flexible, with the ability to navigate changing business needs and priorities.
- Positive, solution-oriented mindset with strong resilience in a dynamic environment.
- Receptive to feedback and able to translate insights into meaningful action and continuous improvement.
- Comfortable managing ambiguity and adjusting effectively to evolving organizational goals.
- Familiarity with Microsoft Office applications.
Benefits
Comp & perks- We care deeply about the people we serve.
- We are better when we work together.
- Humility is a source of our strength.
- We bring joy to our work.
- We deliver on our promises.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer ServiceAdministrative SupportProblem-SolvingMulti-TaskingTime Management
Soft Skills
Active ListeningAdaptabilityResilienceCollaborationSolution-Oriented Mindset