Member Support Coordinator

Interwell Health

Member Support Coordinator serving as first contact for patients and providers in healthcare support. Handling inquiries, resolving issues, and collaborating across departments at Interwell Health.

Posted 7/8/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and adaptability in a fast-paced healthcare environment. Capable of collaborating across departments to enhance member outcomes while managing multiple tasks efficiently.

Highest-signal resume keywords

Customer Service ExperienceHealthcare ExperienceVerbal Communication SkillsProblem-Solving AbilityMicrosoft Office Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceAdministrative SupportProblem-SolvingMulti-TaskingTime Management

Soft Skills

Active ListeningAdaptabilityResilienceCollaborationSolution-Oriented Mindset

Industry Keywords

Inbound Contact CenterClinical ReferralsMember SupportSLA ObjectivesContinuous Improvement

About the role

Key responsibilities & impact

Handle inbound calls in a high-volume environment supporting SLA objectives
Field clinical referrals, consent forms, or general inquiries routed to our Member Support Inbox and/or SharePoint
Provide high quality service and support to callers, ensuring their needs are met efficiently and effectively from start to finish.
Display professionalism, compassion, empathy, and active listening to understand caller needs and offer suitable solutions
Collaborate across departments with internal clinical and non-clinical colleagues to ensure seamless care and service delivery, influencing positive member outcomes.
Works well with fellow team members and actively contributes to team goals.
Opportunities to assist with various projects

Requirements

What you’ll need

Minimum of 1 year of customer service or administrative support experience; healthcare or inbound contact center experience preferred
Excellent verbal and written communication skills
Strong problem-solving ability in a fast-paced setting
Effective multi-tasking and time management for prompt responses
Demonstrates adaptability and resilience, maintaining a positive, solution-oriented approach in a fast-paced and evolving environment.
Adaptable and flexible, with the ability to navigate changing business needs and priorities.
Positive, solution-oriented mindset with strong resilience in a dynamic environment.
Receptive to feedback and able to translate insights into meaningful action and continuous improvement.
Comfortable managing ambiguity and adjusting effectively to evolving organizational goals.
Familiarity with Microsoft Office applications.

Benefits

Comp & perks

We care deeply about the people we serve.
We are better when we work together.
Humility is a source of our strength.
We bring joy to our work.
We deliver on our promises.