Enrollment Coordinator

Interwell Health

Enrollment Coordinator at Interwell Health responsible for enrolling health plan members into CKD program. Make outbound calls and educate members on the program benefits.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Make outbound calls to contact referred members of contracted clients to engage and educate members on the CKD program and its benefits.
Effectively communicate how our services could benefit prospective patients, overcome patient objections, understand the elements of our value proposition, and adapt this to patients’ needs and concerns.
Meet or exceed set goals, such as rate of enrollments/engagements, call volume, and documentation quality.
Follow established company policies and procedures and apply acquired job skills to accomplish daily enrollment/ un-enrollment operations/processes.
Determine eligibility for related plan members to ensure compliance, and obtain missing information for enrollment completion.

Requirements

What you’ll need

Must be able to work Monday - Friday 10:00AM to 6:30 PM Central Time.
2+ years of experience in patient support, customer service, call center, or sales
Strong track record of meeting performance goals
Excellent phone presence, including active listening and clear verbal communication
Clear and concise written communication
High school diploma or GED
Positive, compassionate, and tenacious professional approach; must be able to handle multiple tasks in a fast-paced environment.

Benefits

Comp & perks

We care deeply about the people we serve.
We are better when we work together.
Humility is a source of our strength.
We bring joy to our work.
We deliver on our promises.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

patient supportcustomer servicecall centersalesenrollment processesdocumentation qualityeligibility determination

Soft Skills

active listeningverbal communicationwritten communicationpositive approachcompassionate approachtenacitymultitaskingadaptability

Certifications

high school diplomaGED