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Program Manager, Provider Services
Interwell HealthManager, Provider Services at Interwell Health facilitating transitions to Value-Based Care as a liaison with nephrology practices. Leading communications and support for healthcare improvements.
About the role
Key responsibilities & impact- Develop & nurture a solid understanding of the objectives and complexities within intricate Value-Based Care Programs and/or agreements, such as:
- CMS Kidney Care Contracting
- IWH Payor Agreements
- IWH Practice Participation Agreements
- Effectively communicate this complex information in a clear and concise manner to both internal and external stakeholders through meetings and presentations
- Provide outstanding customer service to all external and internal stakeholders with consistent feedback and follow-through
- Investigate and resolve any issues or concerns in a prompt and effective manner
- Serve as the primary contact and subject matter expert for IWH Network practices
- Assist our nephrology partners in achieving success within Value-Based Care by uncovering valuable insights within data, and identifying opportunities for improvement
- Execute company initiatives and ensure the timely completion of deliverables
- Ensure accurate documentation of provider interactions and/or visits are maintained in our CRM
- Deliver timely training and/or onboarding to Network Providers as new information is available
- Verify that information presented to providers is both accurate and timely, including the data accessible through our dedicated portal
Requirements
What you’ll need- Bachelor’s degree required; Advanced Degree desirable
- Proven experience working with physicians and practices, nephrology-specific experience a plus
- Superior attention to detail and exceptional follow-through
- Should possess an independent and proactive approach, showcasing dedication to continuous learning
- Excellent communication and interpersonal skills to effectively collaborate with providers, stakeholders, and internal teams.
- Must be willing to travel up to 50% of the time to practices (assigned regions to be covered during interview)
Benefits
Comp & perks- We care deeply about the people we serve.
- We are better when we work together.
- Humility is a source of our strength.
- We bring joy to our work.
- We deliver on our promises.
ATS Keywords
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Hard Skills & Tools
Value-Based Caredata analysisdocumentationcustomer servicetrainingonboardingissue resolutionstakeholder communicationpresentation skills
Soft Skills
attention to detailproactive approachcontinuous learninginterpersonal skillscollaborationcommunication