Interwell Health

Senior Instructional Design Manager, Healthcare Operations

Interwell Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Design and develop impactful learning programs and training courses for patient-facing teams, tailored for a remote environment (i.e. e-learning modules and multimedia assets) and aligned with organizational goals.
  • Set clear, measurable learning objectives that connect directly to business outcomes.
  • Create engaging and effective training programs, presentations, and supporting materials for new processes and workflows
  • Advise on training strategies for initiatives and change management, including appropriate delivery methods (self-paced vs. live), formats (video, slides, simulations), and timeline/pacing.
  • Collaborate with SME’s, trainers and project teams to identify learning needs
  • Translate complex workflows and systems into clear, accurate learning materials delivered across multiple modalities
  • Manage materials development and review processes with timely stakeholder communication
  • Equip facilitators with the tools and guidance they need to deliver training effectively.
  • Summarize and communicate about learning initiatives across Healthcare Operations teams so all leaders aware of ongoing efforts and priorities
  • Provide and respond to feedback to functional leaders responsible for onboarding curricula and trainers delivering your content

Requirements

  • 6+ years of relevant professional experience
  • 4+ years of experience designing and delivering learning programs and content for working adults across multiple modalities
  • Bachelor’s Degree required, preferably in Education, Design, Learning Technology or equivalent; Masters Degree preferred
  • Background in developing educational content for users of Epic and CTI platforms preferred
  • Knowledge and proficiency in adult learning principles and instructional design models, including strong scriptwriting and storyboarding skills for instructional content
  • Expertise in technically-focused learning, including competency in training development tools like Articulate 360 and Powtoons, as well as proficiency in LMS systems
  • Proven ability to learn complex, technology-driven workflows and translate them into clear, engaging content for care team audiences
  • Experience collaborating with subject matter experts (SMEs) and cross-functional teams to translate concepts into accessible, engaging learning materials
  • Strong written and verbal communication skills with attention to clarity and tone, in support of strong relationship-building skills across departments and levels
  • Knowledge of change management best practices related to learning initiatives
  • Preferred Certifications/Licensures: Association for Talent Development Master Instructional Designer Certificate, Associate Professional in Talent Development, or Certified Professional in Talent Development
  • Ability to travel up to 10% annually (1-2x per year for team onsites)
Benefits
  • We care deeply about the people we serve.
  • We are better when we work together.
  • Humility is a source of our strength.
  • We bring joy to our work.
  • We deliver on our promises.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
instructional designadult learning principlesscriptwritingstoryboardingtraining developmentlearning program designcontent developmentmultimedia asset creationchange managementtechnology-driven workflows
Soft skills
communicationrelationship-buildingcollaborationfeedback provisionstakeholder communicationorganizational skillsmeasurable objective settingengagement strategiesclarity in communicationadaptability
Certifications
Association for Talent Development Master Instructional Designer CertificateAssociate Professional in Talent DevelopmentCertified Professional in Talent Development