IT Support Engineer

Intersect Power

IT Support Engineer responsible for secure, reliable, and scalable IT operations at Intersect. Supporting employee productivity with systems administration and end-user support in a hybrid work environment.

Posted 7/21/2026full-timeSan Francisco • California • 🇺🇸 United StatesSeniorLead💰 $118,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in IT support and systems administration, with a strong focus on Windows and macOS environments, identity management through Okta, and cloud productivity platforms like Google Workspace. Proven ability to enhance operational efficiency through process improvements and automation while maintaining high-quality support and documentation.

Highest-signal resume keywords

Windows Systems AdministrationMacOS Systems AdministrationIdentity Management with OktaGoogle Workspace AdministrationDevice Management with MDM Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportSystems AdministrationEndpoint TroubleshootingSoftware DeploymentPatch ManagementScripting with PowerShellScripting with PythonTicketing SystemsRemote Support ToolsNetwork Fundamentals

Soft Skills

Clear CommunicationCustomer-Focused MindsetAttention to DetailProactive ApproachAbility to Manage Competing Priorities

Tools & Technologies

OktaGoogle WorkspaceJamfKandjiIntuneJira

Industry Keywords

IT OperationsUser Lifecycle ManagementSingle Sign-On (SSO)Multi-Factor Authentication (MFA)Device Lifecycle Management

Tech Stack

Tools & technologies

CloudJamfMacOSPython

About the role

Key responsibilities & impact

Help deliver secure, reliable, and scalable IT operations that keep employees productive and connected across the organization
Administer and maintain Windows and macOS systems to ensure stability, performance, and availability
Manage identity and access through Okta, including user lifecycle management, SSO, MFA enforcement, and group administration across SaaS applications
Support and maintain Google Workspace administration, organizational policies, and access controls
Perform endpoint patching, software updates, and routine maintenance to maintain secure and reliable environments
Resolve escalated support requests and serve as a trusted technical escalation point for employees
Deliver high-quality onboarding and offboarding experiences, including provisioning devices, managing access, and supporting employee setup
Troubleshoot hardware, software, SaaS, and access-related issues with a customer-first mindset
Maintain IT asset inventory and oversee device lifecycle management from provisioning through retirement
Apply security best practices across endpoints, identity systems, and user access workflows
Create and maintain clear standard operating procedures and internal IT documentation
Identify opportunities for process improvements, automation, and operational efficiency
Collaborate closely with teams across the business

Requirements

What you’ll need

7+ years of experience in IT support, systems administration, or related technical operations roles
Experience supporting employees in a business or corporate environment
Strong proficiency supporting Windows and macOS operating systems
Experience administering identity providers such as Okta or similar platforms
Experience managing devices through MDM solutions including Jamf, Kandji, Intune, or equivalent tools
Familiarity with cloud productivity platforms such as Google Workspace
Experience with software deployment, patch management, and software license administration
Working knowledge of networking fundamentals and endpoint troubleshooting
Experience using ticketing systems and remote support tools; familiarity with Jira will help you succeed
Exposure to scripting or automation tools such as PowerShell, Python, or Apps Script will help you succeed
Strong troubleshooting skills, attention to detail, and commitment to documentation
Clear communication skills and a customer-focused mindset that builds trust with teammates
Ability to manage competing priorities independently while maintaining high-quality support
A collaborative, proactive approach that will help you succeed in a fast-moving environment
Based in or able to work regularly from the San Francisco office

Benefits

Comp & perks

100% premium coverage for you and your dependents on medical, dental, and vision
Unlimited PTO, plus two company-wide breaks (Fourth of July & end of year)
Up to 12 weeks of fully paid parental leave, plus 6 additional weeks for birth parents
Access to family planning and family care support through Carrot and Maven
Free access to Spring Health, including 5 free therapy and psychiatry sessions
Headspace account for mindfulness and meditation through our physical health vendor, Wellhub+
$150 monthly food stipend
$150 monthly reimbursement for cell phone and internet
Pet insurance allowance
Full home office setup
Free access to UrbanSitter with $625 in quarterly company-paid credits
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