Forward Deployed Engineer

Intermedia Cloud Communications

Field Deployment Engineer leading AI application deployments for Intermedia's Professional Services team. Customer-facing role at the intersection of technical implementation and AI applications.

Posted 5/16/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $95,000 - $150,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead customer-facing AI Application deployments from project kickoff through go-live and hypercare.
Facilitate discovery workshops with IT, Contact Center, CX, CRM, and executive stakeholders.
Configure and deploy AI Applications across voice and digital channels, including AI Receptionists, Intelligent Routing Agents, Virtual Assistants, and custom AI workflows.
Build and test REST API integrations, webhook configurations, data flows, authentication, and CRM writeback processes.
Author test plans, support UAT, lead go-live readiness, and provide structured hypercare support.
Partner with Product and Engineering teams to communicate customer feedback, product gaps, and deployment learnings.

Requirements

What you’ll need

2-3+ years of hands-on experience in Professional Services, solutions engineering, technical implementation, or customer-facing SaaS/Cloud deployment.
Experience deploying or supporting Contact Center technologies, including IVR, ACD/routing, queue management, agent workflows, or reporting.
Exposure to UCaaS, CCaaS, Contact Center, or Cloud Communications platforms such as Intermedia, RingCentral, Zoom, Vonage, 8x8, Five9, NICE CXone, Genesys, or Twilio.
Strong understanding of Contact Center architecture, call flows, IVR/IVA, skills-based routing, reporting, and customer experience metrics.
Hands-on experience with CRM integrations, APIs, webhooks, JSON/XML data mapping, OAuth 2.0, and basic API troubleshooting.
Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.

Benefits

Comp & perks

Medical, dental, and vision insurance.
401(k) with company match.
Flexible PTO.
Annual professional development budget.
Paid parental leave.
Access to Intermedia's Communications Platform.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI Application deploymentREST API integrationswebhook configurationsdata flowsauthenticationCRM writeback processesIVRACDJSON/XML data mappingOAuth 2.0

Soft Skills

communicationfacilitationcustomer feedbackproblem-solvingcollaborationleadershiporganizational skillstechnical communicationsupporthypercare