Interapt

Major Incident Analyst

Interapt

full-time

Posted on:

Location Type: Remote

Location: Remote • Kentucky • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

ITSM

About the role

  • - Monitoring and supporting the service desk for major incidents
  • - Communicating and escalating incidents to appropriate support teams for quick resolution
  • - Drive Major Incident calls/bridges – managing the participants with a focus on restoration actions
  • - Providing consulting expertise across various support teams via multiple communication channels
  • - Facilitating problem identification and troubleshooting, advocating for customer success
  • - Contributing as a flexible resource across different contact channels

Requirements

  • - 3 + years of Major Incident Management experience
  • - Understanding of ITSM practices (Incident, Problem, Change, etc.)
  • - Proficient in Microsoft Office 365 tools and other collaborative apps
  • - Excellent verbal and written communication abilities
  • - Strong understanding of technical processes and data management
Benefits
  • - 100% Remote Work
  • - Training & Development
  • - Health Care Plan (Medical, Dental & Vision)
  • - Retirement Plan (401k, IRA)
  • - Life Insurance (Basic, Voluntary & AD&D)
  • - Paid Time Off (Vacation, Sick & Public Holidays)
  • - Family Leave (Maternity, Paternity)
  • - Short Term & Long Term Disability
  • - Wellness Resources

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Major Incident ManagementITSM practicesdata management
Soft skills
communicationproblem identificationtroubleshootingcustomer successflexibility