Analyst

• Align objectives and expectations with clients;
• Proactively engage with clients, identifying opportunities and risks that could impact the client's experience with Intelia and the client's business;
• Respond reactively to client requests, ensuring full resolution within agreed timelines and guaranteeing client satisfaction with the service and solution provided;
• Ensure every interaction with PhoneTrack services adds value to the client and has a high perceived value;
• Encourage clients to use the Intelia platform with appropriate frequency to achieve desired results;
• Develop productive, cordial, and healthy relationships with clients, ensuring they have confidence in the support provided;
• Maintain the frequency of client interactions defined by the current service model;
• Encourage clients to participate in surveys such as NPS, ensure feedback is shared with teams that can address improvements, and advocate internally for implementing customer-suggested improvements;
• Identify revenue expansion opportunities, working to increase the average transaction value of your client portfolio;
• Identify revenue loss risks and act to mitigate reductions in the average transaction value of your client portfolio;
• Document client interactions to ensure the company has useful information to share with other teams;
• Identify process improvement opportunities, leading or contributing to the planning and execution of improvement projects.

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