Payroll & Client Service Specialist – UKG Ready

Insurance Office of America

Payroll Specialist responsible for delivering payroll, technical support, and training to POA clients and internal teams. Optimizing the UKG Ready platform and managing key accounts for efficient operation.

Posted 7/14/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $24 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expert-level knowledge in Payroll, Tax, Garnishments, 401K, and Health Benefits while effectively utilizing the UKG Ready platform. Strong communication, organizational, and analytical skills are essential for maintaining client relationships and delivering high-quality training and support.

Highest-signal resume keywords

UKG Ready Platform ExpertisePayroll Service Bureau ExperienceFPC or CPP DesignationAdvanced Excel SkillsClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payroll ProcessingTax ManagementGarnishments401K AdministrationHealth Benefits ManagementTLM Pay Calc 2.0 FamiliarityData Integrity Quality ControlExcel FunctionsPivot TablesV-Lookups

Soft Skills

Excellent Communication SkillsStrong Facilitation SkillsAnalytical ThinkingCritical ThinkingOrganizational Skills

Tools & Technologies

UKG ReadyMicrosoft Office

Certifications & Qualifications

FPC DesignationCPP Designation

Industry Keywords

PayrollHRMSTLMClient TrainingSales Opportunities

Tech Stack

Tools & technologies

C++

About the role

Key responsibilities & impact

Delivering high quality payroll, technical support, and training to POA clients and internal teams
Optimizing the UKG Ready platform experience across Payroll, HRMS, and TLM modules
Maintaining a book of key accounts utilizing the UKG Ready platform
Inputting and processing payroll data accurately and timely
Conducting client trainings and assisting in adding any additional products as needed
Proactively anticipating client needs and maintaining frequent and professional client communication
Actively seeking to grow POA business by identifying and acting on sales opportunities
Coordinating client training activities within a book of business
Attending client hand-off meetings with the Implementation Team
Developing and maintaining positive relationships with POA leadership and clients
Ensuring beneficial outcomes using discretion and judgment
Providing quality control over data integrity for all clients
Participating in internal and external training to improve professional skills

Requirements

What you’ll need

High degree of technical ability within the UKG Ready platform
Current FPC or CPP Designation - Preferred
3 - 5 years of Payroll Service Bureau Experience - Preferred
College Degree Preferred
Expert level knowledge in Payroll, Tax, Garnishments, 401K, and Health Benefits
Familiarity with TLM Pay Calc 2.0
Excellent written and verbal communication skills
High degree of documented Excel skills, including functions, formulas, pivot tables, and V-lookups
Strong facilitation, analytical, and critical thinking skills
Able to work effectively independently and in a team environment
Strong organizational skills and the ability to multi-task, meet deadlines, and adapt to changing priorities
Detail-oriented with excellent Microsoft Office skills

Benefits

Comp & perks

Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Employee stock plan participation
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment