Branch Operations Supervisor – Commercial Insurance

Insurance Office of America

Branch Operations Supervisor managing Account Team for a company providing insurance solutions. Ensuring compliance, performance monitoring, and support in a fully remote role.

Posted 6/17/2026full-timeRemote • Florida, New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $80,000 per yearWebsite

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

human resource managementstaff developmentperformance evaluationscoachingtrainingprocess compliancepolicy complianceperformance monitoringstaffinginterviewing

Soft Skills

communicationpeople managementleadershipstaff performance improvementrelationship buildingengagement promotionproblem solvingcoachingconsultationstaff support

Tools & Technologies

MS OfficeOutlookWordExcel

Certifications & Qualifications

property & casualty (P&C) licensing

Industry Keywords

account managementstaffing levelsperformance databranch operationsIOA cultureservice continuityhuman resourcesstaff communicationperformance gapsindustry expertise

About the role

Key responsibilities & impact

Responsible for direct management of Account Team staff, including assigning tasks and managing workflows
Monitoring and improving staff performance
Scheduling, human resource management, staffing, training, staff development, staff communication and support
Ensuring process, policy, and procedure compliance
Managing Account Management staff, monitoring performance, and providing coaching
Ensuring compliance with HR processes and policies
Managing staff days off calendars for service continuity
Ensuring appropriate staffing levels and recommending adjustments
Participating in interviewing and hiring recommendations
Preparing and delivering performance evaluations
Providing coaching, consultation, and training
Encouraging growth and development of personnel
Developing future branch operations leaders
Promoting IOA culture and improving engagement
Identifying performance gaps and implementing corrective actions
Monitoring and interpreting performance data
Maintaining transparent communication with leadership
Developing and ensuring compliance with core work processes
Implementing and enforcing company policies
Maintaining high technical competence and industry expertise
Continuously improving management and leadership skills
Developing and maintaining positive, productive relationships with IOA leadership, peers, co-workers, and employees

Requirements

What you’ll need

5+ years of industry experience with deep, wide-ranging industry knowledge
3+ years leadership experience
All required active property & casualty (P&C) licensing
Outstanding communication and people management skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)

Benefits

Comp & perks

Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment