Senior Account Manager – Commercial Insurance

Insurance Office of America

Senior Account Manager overseeing client accounts for an insurance brokerage. Ensuring account retention and handling customer service activities in a remote role.

Posted 5/14/2026full-timePalm Bay • Florida • 🇺🇸 United StatesSenior💰 $90,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Manage an assigned book of business, ensuring account retention and supporting new business
Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions
Serve as a subject matter expert for the account management team
Maintain a high degree of technical competence and industry expertise
Direct daily activities and workflow of the account management team
Handle customer service requests, policy administration, billing, claims, and coverage analysis
Manage policy expirations and renewals
Conduct client research, prepare submissions, negotiate coverages, and present proposals
Monitor reports and take action on delinquent accounts, collecting outstanding balances
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness
Monitor and maintain activity/suspense to ensure timely completion
Maintain frequent, transparent communication with the account team regarding workload status and any issues
Deliver excellent service, proactively anticipate needs, and respond quickly to service requests
Stay updated on company policies and procedures
Seek and adopt best practices to improve individual and team performance
Demonstrate integrity and leadership

Requirements

What you’ll need

5 + years of account management experience, or 7 + years in the insurance industry
Thorough knowledge of insurance brokerage and client needs
Required active licensing; professional designation (CIC or equivalent) preferred
Strong analytical, problem-solving, and decision-making skills
Exceptional customer service, communication, multitasking, and organizational skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)

Benefits

Comp & perks

Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementpolicy administrationbillingclaims managementcoverage analysisclient researchnegotiationdata accuracyreport monitoringworkflow management

Soft Skills

analytical skillsproblem-solvingdecision-makingcustomer servicecommunicationmultitaskingorganizational skillsleadershipintegrityteam performance

Certifications

active licensingCIC