Branch Operations Supervisor – Commercial Insurance

Insurance Office of America

Branch Operations Supervisor leading Account Management staff and ensuring compliance in a remote or hybrid environment. Overseeing performance, staffing, and professional development at IOA, a leading insurance brokerage.

Posted 5/14/2026full-timeAlabama, Florida, North Carolina, South Carolina, Tennessee, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for direct management of Account Team staff, including assigning tasks and managing workflows
Monitoring and improving staff performance
Scheduling, human resource management, and staffing
Training, staff development, and support
Compliance with processes, policies, and procedures
Performance monitoring and evaluation
Coaching and professional development of personnel
Culture promotion and engagement improvement
Data analysis and interpretation

Requirements

What you’ll need

5+ years of industry experience with deep, wide-ranging industry knowledge
3+ years of team lead / leadership experience
All required active property & casualty licensing
CISR or CIC designation or equivalent preferred
Outstanding communication and people management skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)

Benefits

Comp & perks

Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisperformance monitoringstaff developmenthuman resource management

Soft Skills

communication skillspeople managementcoachingleadershiptask management

Certifications

property & casualty licensingCISR designationCIC designation