Account Associate – Employee Benefits

Insurance Office of America

Account Associate handling Employee Benefits for IOA, managing client services and team workflows. Engaging in business growth and training for a supportive workplace culture.

Posted 5/1/2026full-timePalm Bay • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $42,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Handle Account Associate activities for the IOA Employee Benefits team
Assist in managing an assigned book of business
Deliver outstanding client service at all times
Direct day-to-day activities and workflow of Account Coordinator(s)
Actively seek to grow IOA business
Track policy expirations for existing clients
Support team training and development
Maintain transparent communication with Producers and team members
Ensure adherence to company policies and industry standards

Requirements

What you’ll need

2 + years of Employee Benefits experience
Active Life & Health License
Exceptional customer service and communication skills
Strong organizational and multi-tasking skills
High accuracy in handling large work volumes
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Employee Benefits experienceMS OfficeOutlookWordExcelpolicy trackingworkflow management

Soft Skills

customer servicecommunicationorganizational skillsmulti-taskingaccuracyteam trainingdevelopmenttransparency

Certifications

Life & Health License