Senior Account Associate
Insurance Office of America
full-time
Posted on:
Location Type: Hybrid
Location: St. Cloud • Florida • United States
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Salary
💰 $50,000 - $70,000 per year
Job Level
About the role
- Provide administrative and customer service support to the account team
- Resolve moderately complex customer service problems
- Track policy expirations and ensure renewals are processed
- Handle policy endorsements, audits, cancellations, and check requests
- Conduct client research and prepare underwriting submissions
- Assist in reviewing contracts and maintain agency management systems
- Monitor reports and take action on delinquent accounts
- Deliver excellent service and communicate workload status
Requirements
- 5 years commercial lines experience
- Active FL 2-20 license required
- Thorough knowledge of insurance brokerage and client needs
- Strong analytical, problem-solving, and decision-making skills
- Exceptional customer service, communication, multitasking, and organizational skills
- Proficiency in MS Office (Outlook, Word, Excel)
- High School Diploma (or equivalent) required
Benefits
- Competitive salaries and bonus potential
- Company-paid health insurance
- Paid holidays, vacations, and sick time
- 401K with employer match
- Professional growth and career progression opportunities
- Respectful culture and work/family life balance
- Community service commitment
- Supportive teammates and a rewarding work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
commercial lines experienceanalytical skillsproblem-solving skillsdecision-making skillscustomer service skillsmultitasking skillsorganizational skillsunderwriting submissionscontract reviewpolicy management
Soft Skills
communication skillscustomer serviceproblem-solvingmultitaskingorganizational skills
Certifications
FL 2-20 license