Senior Account Manager
Insurance Office of America
full-time
Posted on:
Location Type: Remote
Location: Florida • South Carolina • United States
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Salary
💰 $80,000 - $100,000 per year
Job Level
About the role
- Manage an assigned book of business, ensuring account retention and supporting new business.
- Coordinate day-to-day administrative and customer service activities, resolving complex issues.
- Serve as a subject matter expert for the account management team.
- Direct daily activities and workflow of the account management team.
- Handle customer service requests, policy administration, billing, claims, and coverage analysis.
- Manage policy expirations and renewals.
- Conduct client research, prepare submissions, negotiate coverages, and present proposals.
- Monitor reports and take action on delinquent accounts, collecting outstanding balances.
- Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
- Monitor and maintain activity/suspense to ensure timely completion.
- Maintain frequent, transparent communication with the account team regarding workload status.
Requirements
- 10+ years of commercial lines experience
- Active P&C license
- CIC or CPCU designation preferred
- Strong analytical, problem-solving, and decision-making skills
- Exceptional customer service
- Proficiency in MS Office (Outlook, Word, Excel)
Benefits
- Company-paid health insurance
- Paid holidays, vacations, and sick time
- 401K with employer match
- Professional growth and career progression opportunities
- Respectful culture and work/family life balance
- Community service commitment
- Supportive teammates and a rewarding work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
commercial lines experiencepolicy administrationbillingclaims managementcoverage analysisclient researchnegotiationdata accuracyMS Officeactivity monitoring
Soft Skills
analytical skillsproblem-solvingdecision-makingcustomer servicecommunication
Certifications
P&C licenseCIC designationCPCU designation