Senior Account Manager

Insurance Office of America

Senior Account Manager managing large commercial accounts for insurance brokerage IOA. Leading daily operations for account retention and customer service in a fully remote capacity.

Posted 4/16/2026full-timeRemote • Florida, South Carolina • 🇺🇸 United StatesSenior💰 $80,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Manage an assigned book of business, ensuring account retention and supporting new business.
Coordinate day-to-day administrative and customer service activities, resolving complex issues.
Serve as a subject matter expert for the account management team.
Direct daily activities and workflow of the account management team.
Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Manage policy expirations and renewals.
Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Monitor reports and take action on delinquent accounts, collecting outstanding balances.
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Monitor and maintain activity/suspense to ensure timely completion.
Maintain frequent, transparent communication with the account team regarding workload status.

Requirements

What you’ll need

10+ years of commercial lines experience
Active P&C license
CIC or CPCU designation preferred
Strong analytical, problem-solving, and decision-making skills
Exceptional customer service
Proficiency in MS Office (Outlook, Word, Excel)

Benefits

Comp & perks

Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

commercial lines experiencepolicy administrationbillingclaims managementcoverage analysisclient researchnegotiationdata accuracyMS Officeactivity monitoring

Soft Skills

analytical skillsproblem-solvingdecision-makingcustomer servicecommunication

Certifications

P&C licenseCIC designationCPCU designation