Licensed P&C Customer Service Representative

Insurance Lounge

Customer Service Representative providing client support at Insurance Lounge with tasks including responding to inquiries and assisting with policies. Focus on customer service in insurance industry within a hybrid environment.

Posted 4/23/2026full-timeMedford • Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $24 - $26 per hourWebsite

About the role

Key responsibilities & impact

Respond to client requests online and by phone professionally and promptly
Assist agents with appointments, renewals, and new sales
Conduct outreach to current and prospective clients
Maintain accurate client records in the database
Handle day-to-day client questions on claims, eligibility, enrollment, and rates
Produce high-quality informational materials for clients

Requirements

What you’ll need

Client-facing customer service experience, preferably in insurance
Valid P&C Oregon insurance license and prior licensed insurance experience
Proficiency in multitasking in a fast-paced, deadline-driven environment
Competence with MS Office, CRM systems, and multi-line phone systems
Aptitude for prioritizing workloads and managing calls/walk-ins
Capacity to work independently and complete tasks efficiently
Expertise in explaining coverage details and recommendations
Positive, motivated attitude with comfort using technology

Benefits

Comp & perks

We pay for your medical, dental, and vision insurance
we have a retirement plan with company match
Generous vacation and sick pay
Career progression track

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceinsurance experiencemultitaskingcoverage explanation

Soft Skills

professionalismcommunicationorganizationindependenceefficiencypositive attitudemotivation

Certifications

P&C Oregon insurance license