Medical Device Complaint Specialist

Insulet Corporation

Medical device complaint specialist supporting Insulet’s Omnipod product platform. Processing complaints, assessing reportability, reviewing device records, and leading quality improvements.

Posted 8/23/2026full-timeGuadalajara • 🇲🇽 MexicoJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in complaint handling, data management, and documentation within the Medical Device field, with strong capabilities in technical writing and effective communication across organizational levels.

Highest-signal resume keywords

Complaint Handling ExperienceData ManagementTechnical Writing SkillsMedical Device KnowledgeRecord Keeping

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryFailure AnalysisReport PreparationDocumentation ManagementVigilance Reportability AssessmentAnomaly IdentificationDatabase DevelopmentTroubleshootingSpecial Project SupportContinuous Improvement

Soft Skills

Effective CommunicationOrganizational SkillsDecision-MakingPrioritizationAbility to Work Under Stress

Tools & Technologies

Word Processing SoftwareSpreadsheetsDatabases

Industry Keywords

FDA ComplianceISO StandardsAdverse Event ReportingMedical Device FieldInternal Audits

About the role

Key responsibilities & impact

Analyze and process complaints uniformly and timely for proper complaint coding and accurate assessment.
Assess vigilance reportability for moderate-risk complaints using system-based decision trees.
Perform data entry and prepare reports and graphs for special projects, complaints, and lot qualification.
Maintain accurate documentation and files for special projects, complaints, and lot qualification.
Review and analyze lot documentation and device history records to identify anomalies related to reported product failures.
Process feedback letters and communicate with product support managers for reporting sites.
Perform basic product review and failure analysis.
Support investigations and reviews of potential adverse events.
Support database development and reporting capabilities for complaint and reliability department needs.
Assist with gathering information and data for FDA, ISO, third-party, and internal audits.
Lead continuous-improvement projects for the complaint-handling function.
Perform other duties as required.

Requirements

What you’ll need

High school diploma or technical or scientific discipline; and/or equivalent combination of education and experience.
Complaint handling experience preferred.
Minimum of 1-2 years’ experience in data management, record keeping, and troubleshooting in the Medical Device field, or other transferable experience related to organization, technical aptitude and data management.
Effective verbal and technical writing skills; ability to communicate at multiple levels of an organization.
Ability to organize and judge priorities.
Ability to generate and maintain organized and accurate records.
PC skills, including word processing, spreadsheets, and databases.
Ability to work effectively in a high-stress, high-energy environment.
Ability to make decisions quickly based on vague or imperfect information and evaluate when clarification and direction are necessary.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Insulet Corporation Website LinkedIn All Job Openings 1001 - 5000 employees 🏥 Healthcare 🔧 Hardware Healthcare
Hardware Insulet Corporation is a medical device company headquartered in Acton, Massachusetts, best known as the maker of Omnipod, a line of tubeless, wearable, Pod-based insulin management systems that provide continuous insulin delivery and automated insulin delivery (Omnipod 5). Founded in 2000, the company develops, manufactures, and distributes connected insulin pumps globally, serving over 600,000 customers in 26 countries and reporting $2. 7B in 2025 revenue. Insulet emphasizes engineering next‑generation medical devices, research and development to simplify diabetes management, and sustainability and community impact across its operations. Medical Device Complaint Specialist 🔥 8 hours ago 🏢🏡 Guadalajara – Hybrid ⏰ Full Time 🟢 Junior ✨ Medical Device 🚫👨‍🎓 No degree required 👻 Ghost score 10% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Analyze and process complaints uniformly and timely for proper complaint coding and accurate assessment.
Assess vigilance reportability for moderate-risk complaints using system-based decision trees.
Perform data entry and prepare reports and graphs for special projects, complaints, and lot qualification.
Maintain accurate documentation and files for special projects, complaints, and lot qualification.
Review and analyze lot documentation and device history records to identify anomalies related to reported product failures.
Process feedback letters and communicate with product support managers for reporting sites.
Perform basic product review and failure analysis.
Support investigations and reviews of potential adverse events.
Support database development and reporting capabilities for complaint and reliability department needs.
Assist with gathering information and data for FDA, ISO, third-party, and internal audits.
Lead continuous-improvement projects for the complaint-handling function.
Perform other duties as required. 🎯 Requirements
High school diploma or technical or scientific discipline; and/or equivalent combination of education and experience.
Complaint handling experience preferred.
Minimum of 1-2 years’ experience in data management, record keeping, and troubleshooting in the Medical Device field, or other transferable experience related to organization, technical aptitude and data management.
Effective verbal and technical writing skills; ability to communicate at multiple levels of an organization.
Ability to organize and judge priorities.
Ability to generate and maintain organized and accurate records.
PC skills, including word processing, spreadsheets, and databases.
Ability to work effectively in a high-stress, high-energy environment.
Ability to make decisions quickly based on vague or imperfect information and evaluate when clarification and direction are necessary. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs