Clinical Retention Specialist

Insulet Corporation

Clinical retention specialist supporting Insulet’s Omnipod diabetes device adoption. Delivering clinical education, proactive outreach, troubleshooting, and data-driven retention strategies remotely.

Posted 8/20/2026full-timeRemote • Arizona, California, Colorado, Hawaii, Idaho, Kansas • 🇺🇸 United StatesMid-LevelSenior💰 $79,300 - $118,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in diabetes technology and data interpretation, providing personalized education and training to patients and healthcare providers. Proficient in clinical consultation, retention strategies, and effective communication to enhance patient outcomes and product adoption.

Highest-signal resume keywords

Registered Nurse (RN)Certified Diabetes Care and Education Specialist (CDCES)Diabetes Technology ExpertiseSalesforce ProficiencyPatient-Centered Solutions

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Clinical ConsultationData InterpretationRetention StrategiesInsulin Pump SupportEducation and Training

Soft Skills

Effective CommunicationPersuasive CommunicationCollaboration

Tools & Technologies

Microsoft OfficeSalesforceDigital Diabetes Management Tools

Certifications & Qualifications

Registered Nurse (RN)Registered Dietitian (RD)Certified Diabetes Care and Education Specialist (CDCES)

Industry Keywords

Diabetes CarePatient RetentionHealthcare ProvidersClinical SoftwareData Assessment

About the role

Key responsibilities & impact

Strengthen long-term adoption of Omnipod products and improve outcomes for people living with diabetes
Deliver personalized education and training to patients and healthcare providers via phone and virtual platforms
Provide proactive follow-up, clinical consultation, recommendations, and troubleshooting
Educate customers and healthcare providers on Omnipod data and reporting tools
Resolve routine and moderately complex issues and escalate matters outside established guidelines
Conduct proactive retention outreach, assess satisfaction, reinforce product value, and resolve concerns
Use clinical retention selling techniques to influence continued Omnipod use
Identify disengagement or churn indicators using data assessment and analytics
Collaborate with Customer Success teams on targeted retention strategies
Assess barriers to therapy continuation and apply patient-centered solutions
Develop knowledge of regional healthcare systems, diabetes centers, referral patterns, and payer considerations
Partner with healthcare providers to align education with treatment plans
Collaborate with clinical services, field teams, sales leadership, Customer Success, Marketing, Data Insights, and Voice of the Customer teams
Identify and communicate regional trends, risks, and opportunities
Contribute to educational tools, customer journeys, and targeted retention campaigns
Support clinicians and customers with clinical software and digital diabetes management tools
Document customer interactions, outcomes, and next steps in Salesforce
Review engagement data, usage patterns, and retention metrics
Participate in data-driven initiatives to improve regional retention performance and program effectiveness

Requirements

What you’ll need

Bachelor’s degree required
Active professional clinical credential required, such as Registered Nurse (RN) or Registered Dietitian (RD)
3+ years of experience training and/or supporting insulin pump patients
Direct experience working with healthcare providers in a diabetes care setting
Current Certified Diabetes Care and Education Specialist (CDCES) credential required
Ability to maintain required professional licensure and Omnipod product certifications
Effective and persuasive communication with diverse audiences via phone and virtual platforms
Expertise in diabetes technology and data interpretation
Proficiency in Microsoft Office and Salesforce
Ability to live in the assigned geographic region
Ability to work scheduled shifts, including occasional evenings, weekends, and holidays
Limited travel as needed

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
Additional employee wellness programs
Incentive compensation eligibility
Home workspace meeting company security and productivity standards