Lead Experience Strategist

Insulet Corporation

Lead UX strategist defining Omnipod diabetes-care product experiences for Insulet, a medical device company. Shaping mobile healthcare applications, connected devices, and end-to-end patient journeys.

Posted 8/10/2026full-timeActon • California, Massachusetts • 🇺🇸 United StatesSenior💰 $156,600 - $234,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare UX/Product Design, with a strong focus on creating user-centered experiences for mobile applications and digital devices. Proficient in translating user insights into actionable design strategies while collaborating effectively with cross-functional teams.

Highest-signal resume keywords

Healthcare UX/Product DesignMobile Healthcare ApplicationsUser Research CollaborationProficiency with FigmaVisual and Verbal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Blueprint CreationExperience Framework DevelopmentDesign StrategyPrototypingStorytellingDesign ThinkingKPI AlignmentUser Flow DesignAbstract Concept DevelopmentIterative Testing

Soft Skills

MentoringCustomer-Centric CultureConsensus BuildingPressure ManagementCommunication

Tools & Technologies

FigmaFramerKeyshot

Industry Keywords

Diabetes CareHealthcare EnvironmentsAgile MethodologyCross-Functional TeamsRemote Team Leadership

About the role

Key responsibilities & impact

Create service blueprints, ecosystem maps, and experience frameworks for patients, caregivers, and clinicians
Establish early-stage UX visions for mobile apps and connected digital devices
Ensure seamless integration with packaging and support channels
Connect user insights and Jobs-to-be-Done to UX metrics, KPIs, and business goals
Align product development, engineering, and clinical partners on core user flows
Present UX visions to agile squads and executive leadership using storyboards, prototypes, and journey narratives
Translate insights from customer service, sales, clinical partners, and the diabetes community into actionable design requirements
Collaborate with User Research teams on iterative testing
Guide the design of safe, effective, and delightful experiences
Mentor other designers, foster a customer-centric culture, and optimize internal team processes

Requirements

What you’ll need

Bachelor’s or Master’s degree in Product Design, Industrial Design, HCI, Interaction Design, or Graphic Design
8+ years of experience in healthcare UX/Product Design
Proven track record of shipping mobile healthcare applications
Strong portfolio demonstrating design strategy, deep design thinking, storytelling, and polished execution
Include passwords if portfolio is protected
Prior agency background is highly preferred
Familiarity with diabetes care or management is a plus
Ability to travel within the US at least once per quarter
Proven ability to build abstract concepts into tangible product strategies
Exceptional visual and verbal communication skills
Ability to diagram, prototype, and pitch ideas in remote or hybrid settings
Skill in managing pressure, navigating organizational friction, and building consensus across cross-functional teams
Experience leading and influencing cross-cultural, distributed, and remote teams
High level of business acumen in complex, international healthcare environments
Proficiency with Figma, Framer, and Keyshot
Ability to work on-site out of an Insulet office in Acton, MA or San Diego, CA

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
Additional employee wellness programs
Incentive compensation eligibility