IT Support / Help Desk
InstantServe LLC
contract
Posted on:
Location Type: Remote
Location: Remote • Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $22 - $28 per hour
Job Level
Mid-LevelSenior
About the role
- Support end users by diagnosing and resolving hardware, software, and networking issues
- Direct interaction with customers and vendors to ensure timely issue resolution
- Support a large, distributed environment consisting of approximately 2,800+ desktops, 100+ laptops, and 400+ networked printers/multi-function devices
- Perform imaging, deployment, and maintenance of workstation devices
- Troubleshoot and resolve PC hardware and software issues using diagnostic tools
- Install and support software releases ranging from basic to moderately complex
Requirements
- Help Desk & Customer Support
- Active Directory Administration
- Computer Networking Fundamentals
- Troubleshooting & Analytical Skills
- IT Support / Technical Support Experience
- Strong Customer Service Background
Benefits
- Competitive compensation
- Opportunities for professional growth
- Supportive team culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Active Directory AdministrationComputer Networking FundamentalsTroubleshootingAnalytical SkillsIT SupportTechnical SupportImagingDeploymentMaintenanceDiagnostic Tools
Soft skills
Customer ServiceProblem SolvingCommunicationInterpersonal Skills