ServiceNow Developer
InstantServe LLC
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
JavaScriptServiceNowSOAP
About the role
- Designing Citizen-Facing Solutions
- Shape and configure capabilities within ServiceNow that support service intake, case routing, and multi-step processes used across public programs
- Develop tailored flows, logic, and data integrations that allow government systems to communicate seamlessly
- Create user-friendly portals and guided experiences for both community users and agency employees
- Delivering End-to-End Implementations
- Work directly with business owners to translate service requests and operational needs into platform configurations
- Build features that support proactive or automated service interactions, improving visibility for constituents
- Engineer solutions that meet long-term stability expectations, scale for high-volume usage, and align with regulatory guidance
- Systems Integration & Ongoing Enhancements
- Connect ServiceNow with internal and external platforms including CRMs, ERPs, legacy applications, and data hubs
- Support existing implementations through debugging, optimization, and expanding module capabilities
- Maintain structured documentation across all configurations, custom components, and workflow designs
- Platform Governance & Quality
- Apply development patterns that align with ServiceNow’s recommended framework
- Build solutions with attention to public-sector requirements—security, accessibility, audit readiness, and data protections
- Participate in peer reviews and help shape development standards for the team
Requirements
- Experience building or configuring CSM or Public Sector solutions on the ServiceNow platform
- Solid understanding of the platform ecosystem: tables, architecture, APIs, integration patterns (REST/SOAP), and data structures
- Comfortable coding with JavaScript, working with Glide APIs, Flow Designer, IntegrationHub, and similar components
- Familiar with user permissions, access controls, and overall platform security posture
- Experience tailoring Service Portal interfaces or creating custom widgets
- Typically 3+ years working hands-on with ServiceNow development
- Background in integrating ServiceNow with outside systems through API-based communication
- Exposure to platform updates, instance health checks, or system maintenance is beneficial
- Bonus Skills: ServiceNow CSA certification
- Familiarity with Agile/Scrum delivery environments
- Understanding of government service models, resident engagement workflows, or public program operations
Benefits
- Competitive compensation
- Opportunities for professional growth
- Supportive team culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNowJavaScriptGlide APIsFlow DesignerIntegrationHubAPI integrationCSM solutionsPublic Sector solutionsdata integrationsdebugging
Soft skills
communicationcollaborationproblem-solvingattention to detailpeer review participation
Certifications
ServiceNow CSA certification