Tax Refund Customer Service

InstaClock

Customer Service Representative providing inbound phone and video technical support for tax preparation software. Gathering customer feedback and addressing software navigation questions for tax customers.

Posted 7/30/2026contractRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in inbound customer service and technical support, with a focus on effective communication, problem-solving, and customer relationship management. Proficient in handling technical inquiries and providing empathetic support to enhance customer satisfaction.

Highest-signal resume keywords

Inbound Customer ServiceTechnical SupportCRM Systems FamiliarityActive ListeningCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Customer OrientationEmpathyMulti-taskingTime ManagementAdaptability

Certifications & Qualifications

High School Diploma

Industry Keywords

Phone Contact HandlingSoftware NavigationCustomer InteractionIssue DocumentationTax Customer Support

About the role

Key responsibilities & impact

Inbound phone and video customer service/technical support
Handle technical support questions via phone, with video capability
Research, analyze and determine an appropriate course of action for tax customers
Interact with customers via phone focusing on software navigation questions as well as assisting the customer with locating prior years’ returns and amendments
Serve as an ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise
Document all issues, resolution and follow up actions

Requirements

What you’ll need

Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma

Benefits

Comp & perks

This is NOT paid training
However, we WILL cover the cost of the Training Certification Course
Once you've passed the software certification course with a passing score, PAID services will begin
You MUST make the time to train and pass
You MUST have a working computer and internet connection at home