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Senior Project Manager, CX PMO
InstacartSenior Project Manager leading AI initiatives and Hero Projects for Instacart's Customer Experience. Overseeing cross-functional collaboration and delivering strategic projects on time and scope.
About the role
Key responsibilities & impact- Lead end-to-end delivery of Hero Projects and other L/XL initiatives
- Drive the strategic initiatives that build, scale, and operationalize the PMO's AI-enabled operating model
- Partner with senior leaders across CX, Product, Engineering, Tech Governance, BizSys, Legal, Security, and operational teams
- Build executive-ready decks, written updates, and visualizations
- Help elevate the team by recommending improvements to PMO standards, frameworks, and best practices
- Lead upstream planning before each half starts
- Manage dependencies and align resources across teams
Requirements
What you’ll need- 5+ years of project management experience
- Demonstrated success leading L/XL cross-functional programs end-to-end
- Track record of applying sophisticated problem-solving to ambiguous, interconnected challenges
- Strong organizational and communication skills
- Experience creating high-quality project artifacts (charters, project plans, status reports, risk logs, executive updates)
- Proven ability to manage dependencies, track milestones, and deliver results on time in a fast-moving, ambiguous environment
- Bachelor's degree in a related field, or equivalent work experience
Benefits
Comp & perks- Highly market-competitive compensation
- New hire equity grant
- Annual refresh grants
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementcross-functional program managementproblem-solvingproject artifacts creationrisk managementmilestone trackingresource alignmentstrategic initiative executionoperational model developmentPMO standards improvement
Soft Skills
organizational skillscommunication skillsleadershipcollaborationstrategic thinkingadaptabilityvisualization skillsexecutive presentationteam elevationstakeholder engagement