Senior Director, Enterprise Software – Growth

Instacart

Senior Director leading Instacart's enterprise software and growth initiatives. Overseeing implementations and customer success for major retailers across North America.

Posted 4/17/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $264,000 - $334,500 per yearWebsite

About the role

Key responsibilities & impact

Act as the leader for StorefrontPro, Enterprise API (Fulfillment and Ads), and FoodStorm.
Lead and set the strategic agenda for three Director-led teams.
Build a senior consultative CS capability by hiring and sponsoring Principal Growth Strategists.
Define and operationalize the joint BD-CS operating model for enterprise accounts.
Set the strategic standard for enterprise implementations and own time-to-live.
Design the implementation-to-success motion as an intentionally managed lifecycle.
Lead the Enterprise Architecture & Engineering organization.
Represent the portfolio narrative to executive leadership.

Requirements

What you’ll need

12+ years of enterprise software leadership spanning post-sale functions at a B2B SaaS or enterprise technology company.
Direct, accountable leadership of a professional services, implementation, or delivery organization.
Direct, accountable leadership of a customer success or account management organization responsible for post-live growth.
Ownership of a combined post-sale P&L with $200M+ ARR.
5+ years managing Director-level leaders.
Proven success operating in a BD/Sales-led commercial environment.
Experience leading or directly managing a solutions architecture, technical account management, or professional services engineering function.
Demonstrated ability to integrate technical and commercial organizations under a unified operating model.
Deep familiarity with enterprise retail, grocery, or adjacent complex B2B domains.

Benefits

Comp & perks

Competitive salary
Remote work options
New hire equity grant
Annual refresh grants

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

enterprise software leadershipprofessional servicesimplementationdelivery organizationcustomer successaccount managementsolutions architecturetechnical account managementprofessional services engineeringpost-sale P&L management

Soft Skills

leadershipstrategic planningconsultative skillsoperationalizationcross-functional collaborationstakeholder managementteam buildingcommunicationaccountabilityintegration