Instacart

Senior Director, Enterprise Software – Growth

Instacart

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $264,000 - $334,500 per year

Job Level

Senior

About the role

  • Act as the leader for StorefrontPro, Enterprise API (Fulfillment and Ads), and FoodStorm.
  • Lead and set the strategic agenda for three Director-led teams.
  • Build a senior consultative CS capability by hiring and sponsoring Principal Growth Strategists.
  • Define and operationalize the joint BD-CS operating model for enterprise accounts.
  • Set the strategic standard for enterprise implementations and own time-to-live.
  • Design the implementation-to-success motion as an intentionally managed lifecycle.
  • Lead the Enterprise Architecture & Engineering organization.
  • Represent the portfolio narrative to executive leadership.

Requirements

  • 12+ years of enterprise software leadership spanning post-sale functions at a B2B SaaS or enterprise technology company.
  • Direct, accountable leadership of a professional services, implementation, or delivery organization.
  • Direct, accountable leadership of a customer success or account management organization responsible for post-live growth.
  • Ownership of a combined post-sale P&L with $200M+ ARR.
  • 5+ years managing Director-level leaders.
  • Proven success operating in a BD/Sales-led commercial environment.
  • Experience leading or directly managing a solutions architecture, technical account management, or professional services engineering function.
  • Demonstrated ability to integrate technical and commercial organizations under a unified operating model.
  • Deep familiarity with enterprise retail, grocery, or adjacent complex B2B domains.
Benefits
  • Competitive salary
  • Remote work options
  • New hire equity grant
  • Annual refresh grants
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
enterprise software leadershipprofessional servicesimplementationdelivery organizationcustomer successaccount managementsolutions architecturetechnical account managementprofessional services engineeringpost-sale P&L management
Soft Skills
leadershipstrategic planningconsultative skillsoperationalizationcross-functional collaborationstakeholder managementteam buildingcommunicationaccountabilityintegration