Customer Success Manager
Instacart
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $95,000 - $105,000 per year
About the role
- Serve as point person for a portfolio of enterprise CPG customers
- Establish high levels of customer partnership and trust
- Lead customers from implementation to active utilization
- Collaborate with customers on organizational changes
- Maintain momentum on multiple work-streams
- Delegate tasks while managing requests among client teams
- Mentor internal team members on specific subject matters
Requirements
- 5+ years of relevant work experience
- Managing complex customers across multiple stakeholders
- Experience motivating customers through process changes
- Account growth through cross-selling or upselling
- Analytical background; experience analyzing data
- Project/engagement management experience
- Understanding of the CPG and retail ecosystem
Benefits
- Health insurance
- 401(k) matching
- Sales Incentive Plan
- New hire equity grant
- Annual refresh grants
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
analytical skillsproject managementdata analysis
Soft Skills
customer partnershiptrust buildingcollaborationtask delegationmentoringmotivation