Lead mixed-methods research to understand grocery journeys and in-store cart usage in priority markets, and how new technologies can modernize retailer operations and associate workflows. Turn findings into clear business opportunities for Connected Stores and Caper with product and strategy partners.
Plan and execute evaluation and tactical studies to support EU post-launches, including usability tests, surveys, concept and prototype testing, and opportunity sizing.
Conduct in-store research on smart cart and Connected Stores prototypes; coordinate with retailers and EU vendors to run safe, ethical, and repeatable field studies that drive rapid iteration.
Define research plans, sampling strategies, and success metrics; ensure representative participant recruiting and high-quality data across countries and languages.
Synthesize qualitative and quantitative data into clear, decision-ready narratives; influence senior stakeholders across product, design, engineering, and go-to-market functions.
Manage external research partners and vendors in Europe, setting standards for quality, timelines, and budget while navigating time zones and local nuances.
Scale research impact by building playbooks, templates, and repositories; mentor partners on lightweight, self-serve methods where appropriate.

Requirements

6+ years of hands-on UX research experience as an individual contributor in a product development environment.
Proven mixed-methods expertise across qualitative and quantitative approaches (e.g., interviews, ethnography, diary studies, usability testing, surveys, behavioral analytics) with strong methodological rigor and sampling strategy.
Strong judgment balancing methodological choice and time management to drive confident findings
Demonstrated experience conducting research in Europe, including leading fieldwork or managing EU-based vendors; comfortable collaborating across EU time zones.
Track record translating research into product strategy and execution for complex, multi-stakeholder products (e.g., enterprise, platform, or marketplace environments).
Ability to independently scope, execute, and analyze studies end-to-end using industry-standard tools (e.g., survey programming and remote testing platforms; proficiency with spreadsheets and analytics dashboards; familiarity with SQL or similar is a plus).
Exceptional storytelling and stakeholder management skills; experience presenting to senior cross-functional audiences and driving alignment on decisions.
Willingness to travel domestically and internationally up to 20% for fieldwork, including in-store research.
Authorization to work in the United States.

Benefits

Instacart provides highly market-competitive compensation and benefits in each location where our employees work.
Flexible work arrangements
New hire equity grant
Annual refresh grants
Comprehensive benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

UX researchmixed-methods researchqualitative researchquantitative researchusability testingsurveysethnographybehavioral analyticssampling strategydata analysis

Soft Skills

judgmenttime managementstorytellingstakeholder managementcollaborationmentoringinfluencedecision-makingcommunicationadaptability