Own day-to-day Food Safety & Delivery Compliance workflows across product recalls, critical customer food safety escalations, alcohol and prescription deliveries, and temperature/insulated bag adherence.
Triage, investigate, and resolve shopper conduct escalations from customers and retail partners; document findings and apply Instacart policies consistently.
Monitor data signals and dashboards to detect patterns of non-compliance; propose and implement process or policy improvements to reduce risk.
Draft clear internal guidance, incident summaries, and partner communications in collaboration with Legal, Tax, Catalog, and Customer Experience teams.
Partner with team members to standardize SOPs, define quality metrics, and run continuous improvement initiatives that improve turnaround time and accuracy.
Maintain thorough, audit-ready records and contribute to post-incident reviews and learning cycles.
Use Google Sheets/Excel daily to organize and analyze data; conduct basic SQL queries (or learn quickly) to validate trends and quantify impact.
Support time-sensitive safety events with flexible scheduling, including weekend coverage as part of team rotations.

Requirements

2+ years of experience in trust & safety, compliance operations, risk, or customer support within technology, marketplace, retail, or CPG environments.
Proficiency in Google Sheets/Excel, including pivot tables, lookups, and filters.
Experience conducting investigations and documenting findings in a policy-driven environment.
Excellent written communication skills, including drafting concise incident summaries and policy updates.
Ability to work in a fast-paced, dynamic environment and make timely decisions on sensitive issues.
Availability to work weekends and adjust hours for urgent incidents, as needed.
Demonstrated ability to handle confidential and sensitive information with discretion.
Bachelor’s degree or equivalent practical experience.

Benefits

Highly market-competitive compensation and benefits
Flexible work arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

data analysisSQLincident documentationpolicy complianceSOP standardizationquality metricsprocess improvementfood safetydelivery compliancerisk management

Soft skills

written communicationproblem-solvingattention to detaildiscretionflexibilityteam collaborationtime managementdecision makingcustomer supportinvestigative skills