Lead change management by refining processes to keep customers, shoppers, and retailers informed and prepared for product changes in a dynamic environment.
Analyze customer feedback and operational trends to generate insights that directly shape the product roadmap.
Bridge gaps between Product, Operations, and other teams, advising on voice of customer and ensuring alignment on key objectives.
Drive product quality and operational excellence by developing feedback channels, operational playbooks, and resolving issues.
Build cross-functional partnerships and use data to back your recommendations to leaders, ensuring the customer feedback contributes to product development.

Requirements

BA/BS degree with 7+ years of experience in operations strategy, product management, business consulting, or finance.
Must also have 5+ years of experience leading and managing projects with various teams.
Solid communication, presentation, and collaboration skills with a proven track record of working with internal and external stakeholders and impacting user experience.
Advanced data skills: 2+ years of SQL and querying, power user of Excel/PowerPoint or Google Sheets/Slides, and experience formulating and presenting analyses and business cases to both technical and non-technical audiences.
Demonstrated ability to manage multiple work streams in dynamic environments, prioritize skillfully, and drive continuous improvement through data-driven decision making.
Highly motivated, forward-thinking, and readiness to grow, with proficiency in writing ChatGPT prompts, leveraging AI, and architecting automations.
Prior experience working with customer feedback data and leveraging insights to drive product enhancements (Preferred).
Experience working in a consumer technology company (Preferred).
Experience working with a multi-sided marketplace (Preferred).

Benefits

Instacart provides highly market-competitive compensation and benefits in each location where our employees work.
This role is remote and the base pay range for a successful candidate is dependent on their permanent work location.
Offers may vary based on many factors, such as candidate experience and skills required for the role.
Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

operations strategyproduct managementbusiness consultingfinanceSQLExcelPowerPointGoogle Sheetsdata analysiscontinuous improvement

Soft skills

communicationpresentationcollaborationproject managementprioritizationdata-driven decision makingcustomer feedback analysiscross-functional partnershipproblem-solvingadaptability