Senior Analyst, Continuous Improvement
Instacart
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $160,000 per year
Job Level
Senior
Tech Stack
PythonSQLTableau
About the role
- Lead continuous improvement opportunities end-to-end - Identify improvement and automation opportunities, document current state, quantify the opportunity, build stakeholder support, implement the change, and monitor and communicate the impact
- Own data analysis and visualization as it relates to areas of customer experience; operational costs, efficiency, contact quality, and customer satisfaction
- Identify potential root causes contributing to change(s) in customer experience metrics
- Provide analytical insights into opportunities that can be leveraged for growth and operational efficiency gains
- Identify process automation and improvement opportunities and work with cross-functional teams (i.e., Product, Engineering, Business Development, Customer Experience) to implement initiatives
- Regularly communicate associated outcomes and insights to various stakeholders at all levels, including senior management to help guide strategic decisions
- Develop dashboards, analytical frameworks, and detailed reporting models that provide reliable, easily-digestible insights to key stakeholders to help guide decisions around process, policy, and systems
- Develop a deep understanding of how each area of the business impacts the other, as well as the underlying correlations relating to key company metrics
- Create automated reporting to ensure operations leaders are informed of variations and opportunities across various cohorts
- Regularly collaborate with other analysts, subject matter experts, and decision-makers to develop data-driven policies and models to improve the overall customer experience
Requirements
- 5 to 7 years in a data analytics role (e.g. analysis, business intelligence, consulting)
- Advanced proficiency in SQL with the ability to write complex and performant queries on our Snowflake cluster
- Experience with analytical visualization tools such as Mode, Tableau, Looker, or similar tools
- Understanding of A/B testing and other forms of statistical analysis using programming languages such as R or Python
- Passion for continuous improvement - strategic mindset, highly curious, keen sense of ownership, creative problem solving, strong critical thinking skills
- Extremely strong verbal and written communication skills, including the ability to synthesize complex topics and create compelling narratives for various audiences
- Excellent teamwork skills - Desire to help others and collaborate with cross-functional teams
- Proven ability to work independently and juggle multiple priorities, pivot on short notice, and create a sense of urgency—thriving as a driven self-starter in fast-paced, dynamic, and sometimes ambiguous environments.
- Demonstrated ability to influence and drive results by independently delivering complex analyses, developing compelling business cases, and confidently proposing new ideas that challenge the status quo and secure stakeholder support.
- Experience with Lean or Six Sigma
- Bachelor’s degree or equivalent
Benefits
- Instacart provides highly market-competitive compensation and benefits in each location where our employees work.
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- equity grants
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisdata visualizationSQLSnowflakeA/B testingstatistical analysisRPythonanalytical frameworksreporting models
Soft skills
continuous improvementstrategic mindsetcreative problem solvingcritical thinkingverbal communicationwritten communicationteamworkindependencetime managementinfluence
Certifications
LeanSix SigmaBachelor’s degree