Customer Service Representative

InspiriTec, Inc.

Tier 1 Customer Service Representative providing IT support for NASA services via various communication channels. Handling technological inquiries and maintaining positive customer relationships.

Posted 5/27/2026full-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesJunior💰 $19 per hourWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide Tier 1 support for NASA IT services including but not limited to desktop, mobile devices, networks, and password resets
Document all support activity in ServiceNow tracking system
Receive, comprehend, provide, and respond to routine technical informational inquiries and service requests through the use of various communication technologies including but not limited to telephones, e-mail, facsimile, postal mail, and the Internet
Respond to escalated and more complex inquiries on a broader scope of topics related to technical help desk topics
Troubleshoot and resolve IT issues for NASA customers contacting the NASA Enterprise Service Desk via telephone, email and web
Follow established escalation procedures
Resolve and respond to written customer inquiries and phone calls
Handle customer questions/issues requiring follow-up and exercise independent judgment within set guidelines
Develop and maintain positive customer relationships and as well as team members and supervisors
Apply critical thinking and problem solving skills to customer issues
Maintain positive customer relations and coordinate with various functions within the organization to ensure customer requests and questions are handled appropriately and timely

Requirements

What you’ll need

High school diploma or general education degree (GED) required w/ some college preferred
One year related experience and/or training; or equivalent combination of education and experience
Experience with computers and keyboarding skills required (or alternate technology that facilitates computer keyboarding/data input)
Prior experience working with Microsoft Word and Microsoft Excel desired
Ability to comprehend basic instructions, short correspondence, and memos
Ability to compose basic correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's
Ability to multi-task is desired
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account InspiriTec, Inc. Website LinkedIn All Job Openings 501 - 1000 employees Founded 2000 🤝 B2B 🏛️ Government 🌍 Social Impact B2B
Government
Social Impact InspiriTec, Inc. is an award-winning provider of contact center and help desk solutions, focused on delivering exceptional customer service through the affirmative employment of professionals with disabilities, veterans, and disadvantaged individuals. The company emphasizes the integration of customized technology with its mission of fostering inclusive employment opportunities. With a proven track record, InspiriTec not only supports its team members but also generates significant business results, employing over 3,500 individuals with disabilities since its inception. Customer Service Representative 🔥 2 hours ago 🏢🏡 Philadelphia – Hybrid 💵 $18 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide Tier 1 support for NASA IT services including but not limited to desktop, mobile devices, networks, and password resets
Document all support activity in ServiceNow tracking system
Receive, comprehend, provide, and respond to routine technical informational inquiries and service requests through the use of various communication technologies including but not limited to telephones, e-mail, facsimile, postal mail, and the Internet
Respond to escalated and more complex inquiries on a broader scope of topics related to technical help desk topics
Troubleshoot and resolve IT issues for NASA customers contacting the NASA Enterprise Service Desk via telephone, email and web
Follow established escalation procedures
Resolve and respond to written customer inquiries and phone calls
Handle customer questions/issues requiring follow-up and exercise independent judgment within set guidelines
Develop and maintain positive customer relationships and as well as team members and supervisors
Apply critical thinking and problem solving skills to customer issues
Maintain positive customer relations and coordinate with various functions within the organization to ensure customer requests and questions are handled appropriately and timely 🎯 Requirements
High school diploma or general education degree (GED) required w/ some college preferred
One year related experience and/or training; or equivalent combination of education and experience
Experience with computers and keyboarding skills required (or alternate technology that facilitates computer keyboarding/data input)
Prior experience working with Microsoft Word and Microsoft Excel desired
Ability to comprehend basic instructions, short correspondence, and memos
Ability to compose basic correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's
Ability to multi-task is desired
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Client Support Specialist 🕒 August 23, 2025 skillventory - A Leading Talent Research Firm 201 - 500 Website LinkedIn All Job Openings Support high-net-worth Fidelity clients remotely; occasional in-person collaboration near Philadelphia. Provide product guidance and process trades. 🏢🏡 Philadelphia – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Tier 1 supporttroubleshootingMicrosoft WordMicrosoft Excelkeyboard skillsdata inputtechnical help deskServiceNowproblem solvingcritical thinking

Soft Skills

customer relationscommunicationindependent judgmentmulti-taskingcomprehensionpresentation skillsteam collaborationpositive relationshipsfollow-upattention to detail