Innovative Systems, Inc.

Technical Support Consultant

Innovative Systems, Inc.

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇸🇦 Saudi Arabia

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Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudJavaJavaScriptSQLSwift

About the role

  • Utilize technical, analytical, language and interpersonal skills to build relationships with clients.
  • Troubleshoot and solve tier 1 to tier 3 levels of technical issues.
  • Use problem-solving, communication, and SQL skills regularly.
  • Analyze, investigate, and trouble-shoot software and system functionality, integrations, product feature-function and adoption issues.
  • Create and develop SQL scripts and other custom software processes.
  • Collaborate with other teams and departments to assist with quicker issue identification and resolution and to provide customer insights that aid in development of bug fixes, new product functionality and features.
  • Perform simple product installations.
  • Write knowledge-base documentation and assist with expansion of the self-service portal and customer happiness by helping develop top-notch training modules and videos.
  • Provide insights to improve existing solutions and plan for the next generation.

Requirements

  • Degree in Information Technology or Systems, Computer Science, mathematics, science, or related STEM concentrations.
  • Experience with SQL databases and SQL programming language
  • Highly analytic with strong problem-solving and creative thinking skills
  • Excellent verbal and written communication skills in both English and Arabic; proficiency of the Arabic and English languages at a native or business level
  • Willingness to be on call after hours in customer support rotation (very minimal)
  • It's a plus if you have programming with at least one programming language such as C, C++, C#, .Net, Java, JavaScript, HTML, XML
  • Knowledge of the Fintech or financial services industry
  • Knowledge of SWIFT or other payment processing
  • Knowledge of Cloud capabilities such as Azure or AWS
  • French, Spanish, Portuguese or other business level language/communication skills.
Benefits
  • competitive salary
  • lots of time off
  • private medical insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLCC++C#.NetJavaJavaScriptHTMLXMLproblem-solving
Soft skills
analytical skillsinterpersonal skillscommunication skillscreative thinkingverbal communicationwritten communication