Information Commissioner's Office

Service Assurance Manager

Information Commissioner's Office

full-time

Posted on:

Location Type: Hybrid

Location: Huntingdon • 🇬🇧 United Kingdom

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Salary

💰 £70,000 per year

Job Level

Junior

Tech Stack

AzureCloudITSMPrometheusServiceNow

About the role

  • Lead the way on service design, creating the frameworks, standards and support models that ensure services are robust, supportable and aligned to non-functional requirements from day one.
  • Oversee SIAM, service transition and operational readiness, making sure changes are well-tested, low-risk and fully prepared for live operation, while continuously improving how services move from build to run.
  • Drive proactive assurance through observability, embedding the telemetry and real-time insights needed to identify issues early, understand performance, and enable preventative action.
  • Lead and develop a high-performing team, strengthening capability across service design, transition and observability, and influencing stakeholders across Technology, Product, Cyber and Operations to champion a consistent, forward-thinking service mindset.

Requirements

  • Demonstrable experience in service design and transition
  • Experience with hybrid or cloud-native service delivery
  • Strong understanding of operational readiness and non-functional assurance
  • Background in observability, monitoring or telemetry practices
  • Experience working in Agile/DevOps environments
  • Knowledge of ITIL v4 (esp. Service Design, Transition and Monitoring)
  • Familiarity with ITSM & monitoring platforms (e.g. ServiceNow, Dynatrace, Prometheus, Azure Monitor)
Benefits
  • Full private healthcare with no excess
  • 26 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion
  • A flexible working culture
  • Competitive pension scheme – we double-match your contributions up to 6%
  • Life Assurance at eight times your salary
  • Personal Accident cover – up to 5x your salary
  • Bonus Scheme

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
service designservice transitionoperational readinessnon-functional assuranceobservabilitymonitoringtelemetryAgileDevOpsITIL v4
Soft skills
leadershipteam developmentstakeholder influenceservice mindsetproactive assurance