Infor

Clinical Business Analyst

Infor

full-time

Posted on:

Location Type: Office

Location: West Conshohocken • Pennsylvania • United States

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About the role

  • Serve as a Subject Matter Expert (SME) for InfoMC’s UM/CM applications
  • Provide expert guidance on InfoMC’s UM/CM, resolving clinical issues
  • Collaborate with product management, development, and implementation teams to recommend system enhancements
  • Develop and deliver engaging training for staff and clients on new features
  • Actively contribute to designing, testing, and documenting clinical initiatives
  • Assist sales teams in lead generation, pre-sale evaluations, and product demonstrations
  • Create detailed documentation on product configurations
  • Apply clinical and product expertise to troubleshoot and resolve client issues
  • Stay current on HIT trends, clinical practices, and regulations

Requirements

  • 5+ years of clinical experience in payer or integrated health systems, with direct UM/CM expertise.
  • 2+ years in the healthcare software industry, preferably with UM/CM platforms.
  • Registered Nurse (RN)/Clinical Background
  • Degree in Nursing (RN) or related healthcare field; advanced certifications (e.g., CCM, CPUM)
  • Strong understanding of clinical practices, federal/state regulations (e.g., CMS, HIPAA), and payer programs (Medicare Advantage, Managed Medicaid preferred).
  • Experience with healthcare IT systems, including AI-driven analytics, FHIR-compliant interoperability, and provider portal integration.
  • Exceptional analytical and conceptual skills to identify innovative solutions, proactively address challenges, and drive cross-functional collaboration.
  • Strong presentation and interpersonal skills to engage clients and stakeholders effectively.
  • Authorized to work in the U.S.; no sponsorship provided.
Benefits
  • Create a Best Place to Work culture
  • Continuous investment in team and people-first culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
clinical experienceUM/CM expertisehealthcare softwareAI-driven analyticsFHIR-compliant interoperabilityprovider portal integrationtroubleshootingsystem enhancementsproduct documentationlead generation
Soft Skills
analytical skillsconceptual skillspresentation skillsinterpersonal skillscross-functional collaborationclient engagementproblem-solvingtraining deliverycommunication skillsproactive approach
Certifications
Registered Nurse (RN)Certified Case Manager (CCM)Certified Professional in Utilization Management (CPUM)