influData

Senior Customer Success Manager

influData

full-time

Posted on:

Location Type: Remote

Location: Germany

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Salary

💰 €35,000 - €75,000 per year

Job Level

Senior

About the role

  • Develop and implement strategies to reduce churn and increase customer satisfaction based on KPIs.
  • Onboard, proactively support and guide our customers in using our data platform.
  • Analyze customer feedback, usage patterns and market data to identify areas for improvement.
  • Work closely with sales, marketing and product teams to understand and communicate customer needs.
  • Build and maintain long-term customer relationships through regular communication, training and support, including on-site visits to key customers.
  • Develop best practices and success stories to serve as references for existing and new customers.
  • Contribute previous experience and provide mentoring to our CS team.

Requirements

  • Several years of experience in Customer Success Management at a SaaS company in a B2B environment.
  • Proven success in reducing churn and increasing customer satisfaction and retention.
  • Experience monitoring and leveraging Customer Success KPIs such as Churn Rate, Net Promoter Score (NPS), Customer Lifetime Value (CLTV), Customer Health Score, Time to Value (TTV) and Expansion Revenue to drive business outcomes.
  • Strong analytical skills and a solid understanding of customer needs and behavior.
  • High initiative, a proactive working style and a strong interest in technology, artificial intelligence and software solutions.
  • Excellent communication skills in German and English.
  • Experience leading and motivating remote teams is an advantage.
Benefits
  • A small, family-like team and environment with flat hierarchies, short decision-making paths and an informal, open communication culture
  • Balanced work–life integration through flexible working hours (flexitime)
  • Flexible remote work policy
  • Regular team-building events in Vienna to maintain team spirit while working remotely
  • Workations are part of our philosophy
  • Strong encouragement to contribute your own ideas and strategies
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Success ManagementChurn RateNet Promoter Score (NPS)Customer Lifetime Value (CLTV)Customer Health ScoreTime to Value (TTV)Expansion RevenueData analysisSaaSB2B
Soft Skills
Analytical skillsProactive working styleCommunication skillsMentoringRelationship buildingTeam leadershipCustomer supportTrainingCollaborationInitiative