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Outbound Service Plan Sales – Contact Center
Infinity TechnologiesOutbound Sales Representative engaging current account holders and introducing enhanced service packages at Infinity. A performance-driven sales role with opportunities for growth and commission.
About the role
Key responsibilities & impact- Conduct outbound calls using a provided lead list to engage current customers
- Identify coverage gaps and present additional products through cross-selling and upselling strategies
- Clearly communicate product details, including terms and conditions, to ensure customer understanding
- Execute call strategies with a focus on active listening and customer-centric selling
- Maximize conversion opportunities by aligning solutions with customer needs
- Maintain professionalism through strong communication and clear enunciation
- Embrace coaching and feedback to continuously improve performance
- Consistently meet and exceed program KPIs and performance expectations
- Demonstrate reliability through strong attendance and accountability
- Support additional tasks and initiatives as needed
Requirements
What you’ll need- Minimum 6 months of sales experience (call center, sales, marketing, telecommunications, wireless, internet, service plans)
- Strong communication and active listening skills
- Positive attitude with a team-oriented approach
- Coachable and open to continuous feedback and development
- Resilient and able to navigate rejection with professionalism
- Comfortable multitasking across multiple systems
- Ability to adapt in a fast-paced, high-energy environment
- Passion for delivering exceptional customer experiences with energy and excellence
- High School Diploma or equivalent preferred
Benefits
Comp & perks- Medical, dental, vision, and more for full-time employees
- Paid training
- Ongoing coaching
- Continuous development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales experiencecross-sellingupsellingcustomer-centric sellingactive listeningmultitasking
Soft Skills
strong communicationpositive attitudeteam-orientedcoachableresilientadaptabilityprofessionalismaccountability
Certifications
High School Diploma