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Inetum

Senior SAP IS-U Consultant, Customer Service

Inetum

Consultor SAP IS-U for implementing SAP S/4HANA Utilities projects. Involves customer service, contract processes, and integration with external platforms.

Posted 7/1/2026full-timeRemote • 🇮🇸 IcelandSeniorWebsite

About the role

Key responsibilities & impact
  • Work on contract and customer service processes in SAP IS-U.
  • Support the design, implementation, and validation of commercial processes.
  • Work with contracts, master data, installations/premises, consumer units, and customer relationship management.
  • Support processes related to service orders, notifications, and customer support.
  • Perform functional analysis, configuration/parameterization, testing, and business support.
  • Support integrations with external platforms such as Salesforce, SAP PM, AMI, and other systems.
  • Participate in integrated testing, acceptance/homologation, cutover, and go-live activities.

Requirements

What you’ll need
  • Solid experience with SAP IS-U Customer Service / Contracts.
  • Knowledge of commercial/business processes in utilities.
  • Experience with contracts, customer service, master data, and service orders.
  • Experience in SAP IS-U implementation projects.
  • Knowledge of integrations with external systems and related SAP modules.
  • Good communication, organizational skills, and the ability to interact with business stakeholders.
  • English and/or Spanish.
  • Preferred: experience with SAP S/4HANA Utilities, experience in the electric/power sector, knowledge of Salesforce, knowledge of SAP PM and AMI, and basic ABAP/debugging skills.

Benefits

Comp & perks
  • Senior SAP IS-U Contracts / Customer Service consultants to work on an SAP S/4HANA Utilities implementation project in the electric/power sector.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
SAP IS-UFunctional AnalysisConfiguration/ParameterizationTestingBusiness SupportService OrdersMaster Data ManagementCustomer Relationship ManagementCommercial ProcessesContracts Management
Soft Skills
Communication SkillsOrganizational SkillsStakeholder Interaction